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System and Phone Light constantly flashing

holliebint
2: Seeker
2: Seeker

Hi,

 

I received my Sure Signal v2 yesterday evening and plugged it straight into my wirelss router. Power light is on constantly but the system light and phone light are constantly flashing. I left it overnight but even after 12 hours it was still the same. I've reset the Sure Signal and rebooted the wireless router this morning but still 4 hours later I still have both the system and phone lights constantly flashing. I'm far from an IT expert so any layman thoughts/help would be much appreciated. Thanks

 

Jason

1 ACCEPTED SOLUTION

Retired-AndyD
Moderator (Retired)
Moderator (Retired)

Hi holliebint,

Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

Thanks

Andy
Moderator

View solution in original position

19 REPLIES 19

Dave,

 

It is now 12:15, and it's been nearly 14 hours since I carried out the reset of the VSS box, and........no change!!!

 

Same symptom.

 

What now?

 

Regards,

 

Andy

Hi AndyT557,

 

Thanks for the update here.

 

If you are still seeing a solid power light and flashing phone and system light it would suggest that the Sure Signal is faulty as it sounds like it is continually going through a reboot cycle.

 

If this is the case, please follow the instructions that I have sent to you via PM and we can then look at a replacement for you.

 

You can find your PM inbox here.

 

James

Thanks James,

 

Contactus form submitted with all info that your PM requested.

 

Waiting on a reply and next course of action.

 

Kind regards,

 

Andy

It's Deja Vu time.......

 

Been here before but this time I'm utterly befuddled and don't know what to do.

 

I'm using a Netgear DGND3700 router and after some trial and error with the port forwarding I did manage to get the SureSignal working, and quite happily so for about 6 weeks.  Until one morning when I got the dreaded flashing system & phone lights fault that refuses to clear.

 

Checked my port forwarding settings, all ok.

Factory reboot of SureSignal carried out.

 

No change.

 

Help...please...someone...!!!

Déjà vu Déjà vu Déjà vu

Jenny
Moderator (Retired)
Moderator (Retired)

Hi Andy,

 

I’m sorry to see you’re having this problem again and I can appreciate how frustrating this will be.

 

So that we can look into this further, please get back to us with the same information as Dave requested last time here.

 

Also, can you confirm that you’ve left this for 24 hours?

 

Cheers,

 

Jenny

Hi Jenny,

 

Thank you for the reply.

 

Info you require:

 

Ping 66ms

Download speed 3.34 Mbps

Upload speed 0.36 Mbps

 

Pingtest:

Ping 56ms

Jitter 1ms

Line quality B*

 

Traceroute:

 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Andy.MeshNero955> tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 36 ms 36 ms 36 ms 217.32.95.250
3 36 ms 35 ms 36 ms 217.47.211.161
4 44 ms 44 ms 44 ms 213.1.69.166
5 44 ms 44 ms 44 ms 31.55.165.102
6 44 ms 44 ms 45 ms 31.55.165.53
7 44 ms 44 ms 43 ms 31.55.165.107
8 44 ms 109 ms 43 ms 109.159.250.90
9 59 ms 55 ms 55 ms core1-te0-0-0-16.ealing.ukcore.bt.net [109.159.2
50.26]
10 90 ms 51 ms 51 ms peer1-xe3-2-0.telehouse.ukcore.bt.net [109.159.2
54.205]
11 59 ms 59 ms 59 ms LNDGW2.arcor-ip.net [195.66.224.124]
12 54 ms 53 ms 54 ms 85.205.116.6
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Andy.MeshNero955>

C:\Users\Andy.MeshNero955>

 

VSS Serial No: 40122419381

 

Left it for 24hrs.....I've left it for 4 days!!!

 

Regards,

 

Andy

Retired-Lee
Moderator (Retired)
Moderator (Retired)

Hi there AndyT557,

 

Thanks for your post and the information we requested.

 

Sometimes ISPs will update routers and connections overnight when there's minimal disruption to the service.

 

This can sometimes affect the VSS and IP addresses can also change.

 

I've forced a resync for you. Please factory reset the device and let me know the external IP if the reset fails to bring you back online.

 

Cheers,

 

LeeH

 

 

Hi Lee,

 

Been over 24hrs and no connection following your system resync.

 

As requested, my external IP address is 81.147.181.76

 

Are there any plans to update the SureSignal device so it's possible to access it via the device IP address, much the same way as a router?

 

Thanks,

 

Andy T

Retired-Lee
Moderator (Retired)
Moderator (Retired)

Hi there AndyT557,

 

Thanks for the response and update.

 

The IP is fine and on the whitelist so that's not the issue.

 

So far everything checks out.

 

One last check, if it's possible; could you try the device on a separate connection such as a friend or relative's house? If the symptoms remain then we'll have to assume your VSS is faulty. If they don't then it has to be a setup issue which I'll be unable to help with.

 

It would be worthwhile you posting your ISP and router make/model so the community might be able to lend a hand.

 

Let me know how you get on.

 

Cheers,

 

LeeH

Hi Lee,

 

A faulty VSS, I really doubt it, but of course there is no way to be certain since the device cannot be accessed like a router to see if it's communicating ok. And I am 100% certain it's not a router issue since the VSS has been working with the port forward settings satisactorily, and I haven't changed these settings.

 

To be honest Lee, I'm pretty fed up of trying to get the VSS working.  It's so un-user friendly.  Flashing lights, perform reset, is that all that can be done, pretty poor really.  Wouldn't it be simpler and more cost effective for Vodafone to provide a decent network signal in the first place, rather than supplying what is in effect a shoddy, unreliable piece of cr*p!!

 

If anyone else has an idea I'd be open to suggestions, before I change to Orange!!  Router is a Netgear DGND3700.

 

Regards,

 

Andy