Welcome to Vodafone Community
i know what my username is but can no longer get into my account adminster my suresignal unit.
I know its working as if customer services register or deregister numbers im getting the text messages. Can someone assist please as custoemr services are near on useless trying to help!
I suspect the problem here is being unable to log in to your online account to manage the device as Administrator. This should be simple enough for live chat, they will need to reset your account, this will then enable you to log on to the account and manage the device. Please see this link: Unable to log into my pay monthly account
The quickest way would be through the Customer Service channels but if you continue to have problems please come back to the forum and the team will help.
been trying to sort this for the last 3 weeks! Keep getting passed from one person to another! Can someone just take ownership of the issue and assist?
ive done that, but it seems your offshore online support are about as much use as a chocolate teapot. They cannot understand what i am requesting as it seems to diviate from their given flow diagram.