main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle

Welcome to Vodafone Community

Vodafone Sure Signal

Unable to get into my suresignal account

2: Seeker

i know what my username is but can no longer get into my account adminster my suresignal unit.

I know its working as if customer services register or deregister numbers im getting the text messages. Can someone assist please as custoemr services are near on useless trying to help!

View more options
5 REPLIES
17: Community Champion

Hi @Roheel

 

I suspect the problem here is being unable to log in to your online account to manage the device as Administrator. This should be simple enough for live chat, they will need to reset your account, this will then enable you to log on to the account and manage the device.  Please see this link: Unable to log into my pay monthly account

 

There is further information to help with your Sure Signal on these links. Sure Signal Troubleshooting Sure Signal Support

 

The quickest way would be through the Customer Service channels but if you continue to have problems please come back to the forum and the team will help.

View more options
2: Seeker

been trying to sort this for the last 3 weeks! Keep getting passed from one person to another! Can someone just take ownership of the issue and assist?

View more options
Moderator

If the great advice @AnnS provided hasn't helped @Roheel. Get in touch with us through the private message I've sent and we'll be happy to take a look into this for you.

View more options
2: Seeker

ive done that, but it seems your offshore online support are about as much use as a chocolate teapot. They cannot understand what i am requesting as it seems to diviate from their given flow diagram.

View more options
Moderator

If you've emailed us using the link in my private message @Roheel, please let us know the case ref (looks like [#11234567]) from the auto response you received.

View more options