Unregister suresignal once left vodafone

[LouO]

I no longer have a vodafone service.

I have a V2 sure signal that I would like to sell or give away but I don't think I can unregister it as my online account no longer has any features.

Is it even useful to anyone? My 4G phone didn't see to pick it up anyway.

[Alex]

@LouO A phone with 4G capabilities will always try and connect to 4G if it's available in your area, even if it's a weaker connection than the Sure Signal. The best thing to do in this case is automatically change the phone settings down to 3G only. 

It may be useful to someone and if you'd like us to go ahead and deregister it for you, please contact us using the link in my private message 🙂 We'd need to do this on your account as you've now left, you wouldn't have access to do this yourself. 

[LouO]

Great thanks.

I did contact VF via chat on front page of website and they told me it would automagically unregister...

Glad that someone will get use of it, I'm quite happy to donate it for cost of postage if anyone would like it.

[RoseYounger1]

I have also left Vodafone and have a Sure Signal and would like to deregister it so that I can sell it quickly as I am moving.

thanks

Rose

[Adam]

Hi @RoseYounger1 we're more than happy to help with your Sure Signal query. So we're able to do so, please send us your details by following the steps on the private message I've sent you. 

[mattswain24]

I have 2 Sure signal on my account and one shows as inactive which I would like to remove from my account. As I have passed thsi on to a friend that need to register this themselves. I have tried teh remove button but a 500, 101 error code is given. Help.

[Gemma]

@mattswain24 - We can take a look at de-registering it for you. Please send us your details by following the instructions in this private message.

[tomdroid77]

Hi, 

I received a message saying our sure signal would be suspended if we did not use it. It was registered to an account in my wife's name which is now inactive, and I wish to re-register it to a new account we have in my name. However, it keeps showing error codes. Please help

[TJ]

Thanks for getting in touch @tomdroid77. One of our team will be happy to take a look into getting your Sure Signal unregistered, so you can link it to your new account. 

Please contact us via Facebook at Vodafone UK, or get in touch on Twitter using the handle @VodafoneUK. We may need to speak with your wife to complete security too, if the account was in her name.

Please also provide a link to this thread when you get in contact, along with your username; this will save time and we’ll be able to help you quicker.

[olgatav]

Can I please get some similar help?

My Vodafone account was cancelled and transferred to a new one but the Sure Signal is assigned to the old account. As the account is closed there doesn't seem to be any way to deregister it. I need to be able to register it with the newer account.

[Colleen]

@olgatav This is definitely something we can help you with 😊 So we can look at de-registering and re-registering your Sure Signal and make sure it's like up to the right account, we'll need to speak to you privately to get some details. So we can do this, please get in touch with us via our Social Media channels. You can speak to us via Facebook Messenger at Vodafone UK, or contact us on Twitter using the handle @VodafoneUK. Please remember to include the link to this thread, along with your username.