Up address whitelist

[caleycom]

I work for a regional ISP and I’m having some difficulty getting suresignal devices working on our IP range

our IP Block is 185.248.64.0/22

the devices work when the customer is assigned an address of out upstream carrier, HighNet.

[Evie]

Hey there @caleycom, not to worry I'm sure we can help with getting your Sure Signal up and running 😊 

How many Sure Signals do you have connected in one place?

What light sequences are showing on the Sure Signals?

Could you pop over the serial numbers of the Sure Signals please?

[caleycom]

I think you have slightly misunderstood the question

I do not have a sure signal, I run an ISP and our IP address are being blocked by Vodafone

All I need is for you to add our IP block of 185.248.64.0/22!to the white list so that my customers can use their sure signals

[Mark]

Thanks for clearing this up @caleycom. I've raised this to the team responsible for clearing IP addresses to our whitelist. We'll be in touch as soon as we receive an updated from them 😊