V3 reset not working

[afdoughty]

My phone has no 3g signal from my version 3. Hasn't worked for a while. I've reset it a number of times over the past weeks. No luck. 

I currently have a red light bar on constant and a flashing white globe. 

[BandOfBrothers]

Hi @afdoughty

Apologies if you've seen this but if not Please could you look through the Sure Signal Trouble Shooting thread :


https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...

as the information may help to resolve issues. There is an 'Issue Not Listed' option which guides you through how to run a TraceRoute to paste back in your thread for Vodafone Tech to look over. 

[afdoughty]

THANKS, RESULTS BELOW. 

The issue you’re experiencing: NO PHONE 3G SIGNAL

What light sequence you're seeing: RED LIGHT BAR CONSTANT, WHITE GLOBE SLOW FLASHING

Your speed test results from here. DOWNLOAD 219MBPS, UPLOAD 12MBPS, PING 9MS

Your external IP address from here. 82.47.243.206

Your Sure Signal serial number: 42152143220

The results of a traceroute. (USED NETWORK UTILITIES ON A MAC) 

Traceroute has started…

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

1  192.168.1.1 (192.168.1.1)  3.139 ms  0.929 ms  0.951 ms

2  * * *

3  hari-core-2a-xe-803-0.network.virginmedia.net (94.173.50.193)  14.693 ms  15.294 ms  16.259 ms

4  * * *

5  * * *

6  brnt-ic-1-ae0-0.network.virginmedia.net (62.254.42.198)  17.469 ms  23.607 ms  37.911 ms

7  m686-mp2.cvx1-b.lis.dial.ntli.net (62.254.42.174)  18.651 ms  26.256 ms  18.862 ms

8  213.46.174.130 (213.46.174.130)  15.956 ms  18.252 ms  15.966 ms

9  ae32-xcr1.lns.cw.net (195.2.24.126)  16.101 ms  26.038 ms  27.299 ms

10  * * *

11  * * * ..... etc 

[afdoughty]

After a power cut yesterday, it has moved to solid red bars and two solid white.

[Tash]

@afdoughty Thanks for providing us with these details.

I can see that your Sure Signal last made contact with our servers yesterday evening, and the light sequence you've provided indicates that the device is performing correctly. Are you able to make and receive calls now?

If you're still experiencing issues, please restart the phones connected to the Sure Signal. Let us know how you get on :smileyhappy: