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Solution

VS3 Not working Again

claudine83
4: Newbie

Help! My V3 ss is not connecting to my phones again!

Lights 1, 2 and 3 are solid, but all registered phones aren't connecting to it

 

speed test results: 25,73 mbps

external IP address 86.176.91.19

 

Your Sure Signal serial number: 42173197783

 

The results of a traceroute.

Traceroute has started…

 

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

1  10.0.0.1 (10.0.0.1)  91.039 ms  2.347 ms  2.142 ms

2  bthub.home (192.168.1.254)  2.938 ms  2.962 ms  124.015 ms

3  * * *

4  31.55.186.177 (31.55.186.177)  25.981 ms  31.249 ms  34.090 ms

5  31.55.186.176 (31.55.186.176)  36.622 ms  34.915 ms  39.404 ms

6  195.99.127.96 (195.99.127.96)  19.085 ms  17.840 ms  20.244 ms

7  peer1-xe-1-0-1.faraday.ukcore.bt.net (213.121.193.197)  18.029 ms  21.402 ms  22.552 ms

8  t2c3-et-3-3-0-0.uk-lon1.eu.bt.net (166.49.211.238)  25.935 ms  30.935 ms  29.087 ms

9  166-49-211-254.eu.bt.net (166.49.211.254)  32.360 ms  29.789 ms  31.105 ms

10  * * *

11  * * *

1 REPLY 1

BandOfBrothers
17: Community Champion
17: Community Champion

Hi @claudine83

 

Customer Services on 191 should be able to re sync your SS for you which may help. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.