main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Vodafone Sure Signal

Vodafone Sure Signal no longer working, no lights at all

3: Seeker

My sure signal has completely stopped working, no lights at all.  serial number: 40140902962.  is the warranty 2 years for these devices?

 

Any help appreciated.

Daniel

View more options
34 REPLIES 34
17: Community Champion

Yes it's 24 months manufacturer warranty. 

 

 

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...

 

also be worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues. Even if lights / power are showing. They are available on eBay for around £10. From member cineriv "But firstly, have a look around for a suitable unit with a 12 Volt output @ around 1.5Amp capacity that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc."

 

 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

View more options
3: Seeker

thanks for the response, its actually a v3 so cant remember how long Ive had it?

 

View more options
3: Seeker

Hi there, thanks for your help.  Are you able to tell me if the SureSignal is still under warranty by the serial number:40140902962.?

 

I cant locate when I bought the device.

 

Many thanks

Daniel

View more options
Moderator (Retired)

@BARBERKEBS

 

Your Sure Signal was first registered May 2014, so this would suggest it's over 2 years old.

 

It may be worth taking a look at our repair process.

View more options
12: Established

NO LIGHTS ON A SureSignal V3 IS INDICATION OF A SERIOUS & DANGEROUS INTERNAL FAILURE.

 

This has the potential to cause the unit to explode internally, trip your 32amp mains electric breaker and go with a very large bang and a flash.. if it's not already done so..

 

If there are no lights on your SureSignal V3, remove it immediately from the socket and see the posting I made here:

 

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Hot-Burnt-out-amp-Dead...

 

Please see the post regarding reporting this issue to Trading Standards and BBC's Watchdog.

 

If you put a message on the end of my post, Vodafone will contact you directly to arrange a FREE replacement regardless of warranty status and when you purchased it..

Oh.. don't forget to claim for the defrosted contents of the fridge/ freezer under consequential damages of the Sale of Goods Act 1979 or Consumer Rights Act 2015 depending on when you purchased it.

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

View more options
12: Established

Note to Eric & Band Of Brothers

 

BoB: I have already agreed with Vodafone's CEO and highlighted this to you earlier in the year that anyone posting with the effect of a unit with "no lights on" should be immediately removed it from the power source and no further tests should be carried out. Please STOP advising power supply exchange without first asking the simple question - "Is it a SureSignal 3?" as I do when I pick up on one..

 

Some users dont even know what SureSignal 1 or 2 are so best to air on the side of caution until it is established and that a lights out is a SureSignal3.

 

This OP posted and in the subject it infers that "there are no lights" so I wonder why he has been suggested to try a new power supply adaptor when the SS3 does NOT use one.

Eric Chester: Vodafone already have a replacement policy in place for 'all lights off' affected units and have been replacing them regardless of age and warranty status, free of charge as agreed with Trading Standards earlier this year.

Suggesting it is out of warranty and a repair process is incorrect as the Op should have been offered a free replacement.

Is Rahim around, maybe he should deal with this..

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

View more options
Moderator (Retired)

@BARBERKEBS

 

I've sent you a private message with details on how to get in touch.

View more options
12: Established
The term "tail wagging the dog comes to mind"

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

View more options
4: Newbie

my Sure Signal  has failed also, no lights at all.  It did this a week or two ago, and then came back to life.  This time it appears dead, but I am worried about it exploding.  Could it be replaced please Vodafone?

View more options
Moderator

@whiphaven - I’m sorry to hear this.

I’ve sent you a private message with instructions on how to get in touch, so we can look into this further.

View more options
3: Seeker

My Sure Signal 3 stopped connecting to my devices and now the light also doesn't work. I purchased it in March'15, but understand from this forum that Vodafone may still replace it

View more options
3: Seeker

My Vodafone Sure Signal 3 stopped connecting to my devices 10 days ago and yesterday all the lights stopped working as well. Vodafone Customer Care tell me it's out of warranty [purchased in March'15] though the posts on here suggested Vodafone will replace it. I hope Vodafone will contact me re this

View more options
12: Established

Hi

 

Vodafone WILL replace your devices as agreed with Trading Standards.

 

Please take the time to report the failure of the device plus Vodafone's refusals to acknowledge out of warranty replacement to Trading Standards in order to ensure they are aware that agreement is not being upheld.

 

Please read my thread at the link given earlier and you should be offered a replacement here otherwise add a comment on my thread which should get a positive response.

 

Refusal to replace is again the lies and misleading information Vodafone are willing to give instead of honouring to replace.

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

View more options
3: Seeker

My Vodafone Sure Signal 3 stopped connecting to my devices 10 days ago and yesterday all the lights stopped working as well. Vodafone Customer Care tell me it's out of warranty [purchased in March'15] though the posts on the Vodafone Community suggested Vodafone will replace it. I hope Vodafone will contact me re this

View more options
17: Community Champion

@Harry20

 

If if you haven’t already then please do post in the long running thread which the link to it is already in a few posts up. 

The SS has a 24 months manufacturing warranty but with the v3 because of a known issue with some of them Vodafone as far as I’ve seen in posts from other people affected are replacing those affected units even if they are out of the manufacturing warranty. 

It’s possible an agent has read from a Vodafone instructions sheet and just seen the 24 months manufacturing warranty and hasn’t clicked with this known issue. 

Either the Vodafone Social Media Team here will engage with you or alternatively give Customer Service a call on 191.

I wish you a speedy resolution. 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

View more options
4: Newbie

I rang Vodafone and they replaced mine without a problem.  it is frustrating when you get zero signal at home, but they came up trumps and I had one arrive the next morning 😉

View more options
12: Established

Harry

 

Refusal to offer a replacement is happening all too often.

 

Please report both the failure and yhe refusal to exchange to Trading Standards and the BBC Watchdog programme using detail below.

 

Kind regards 

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

View more options
Moderator

@Harry20 So we can help, I've sent you a private message with details to get in touch with our team.

View more options
12: Established

Whip

 

Did you get your failed device resolved?

 

I noticed that there was never a reply.

 

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Blew-Up-Exploded-Hot-B...

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

View more options