Vodafone SureSignal V3 not connecting

[DarrenSM]

Hi all

I've alawys had the problem that if I leave the house - when I return my V3 dosen't pick up my Iphone x. Same thing with my partners phone.

If I turn the phone off and on again it picks it up no problem.

I know I can use wi-fi calling but I really need SMS as I've just joined the coastguard and we recive call outs by SMS.

Any ideas?

Darren

[AnnS]

Hi @DarrenSM

I suspect the reason for this is due to the 3G signal provided by the Sure Signal.  If you have an iphone x and are using GSM or 4G when you leave your home it may be taking time to adjust to the 3G when returning.

Fortunately, a reboot of the phone solves the problem for you and you are able to connect to the Sure Signal.

[DarrenSM]

Thanks.

Is that a reboot from vodafones end?

I've tried a reset from my end.

[DarrenSM]

I have had tech reboot the suresignal but it's not made any difference. Is there any other action I can take?

Anyone else have the same problem?

I can't use another messaging service as SMS is what the Coastguard use for call outs.

Any sign of Vodafone supporting SMS on wifi calling any time soon?

[Adam]

Hi @DarrenSM we don't have any details on Wi-Fi Calling supporting SMS as of yet, any details regarding this in the future will be made available to all our customers. Have you also tried the steps that @AnnS shared? It may be worth disabling 4G when inside your property to connect to the Sure Signal.  

[DarrenSM]

Thanks Adam

Yes tried the reboot but that's made no difference. I'll try disabling 4g. 

Am I the only one who has this problem?

[Adam]

@DarrenSM It's hard to say, depending on what type of signal you pick up away from your property, your Sure Signal may just be having a difficulty picking up your phone if it's been attached to a different network. Let us know how you get on disabling 4G.