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Vodafone Sure Signal

Vodafone replacement, Brand new, Suresignal registration error [Error ref 1w0]

2: Seeker

I have been sent a replacement Sure signal under warranty. But When I try to register it I get an error "

Sorry, there seems to be a problem.

We're working hard to fix the issue, so please try again later. - [Error ref 1w0]

 

This is now the 3rd day.

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2 REPLIES 2
17: Community Champion

I'd suggest to speak with customer services or Live Chat or the Vodafone Social Media Team's via Contact-us-for-account-specific-queries as they have account access so should be able to help @tariqmc 

There is no account access via this forum unfortunately. 

I wish you all the best with this. 

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 2.5  / Android 10.

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4: Newbie

I had this error and you will need to phone Vodafone as this means your license may have been cancelled. When you do get a positive response, and they register it for you (they did for me) if it does not work, try this:

Hold down the Re-set button for about 15 seconds

Keep holding and switch off power

Keep holding and switch power on

Keep holding until all three lights are steady

Release Re-set button. It could take an hour or more for the Sure Signal to connect to Hub. But it did work!

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