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Vodafone Sure Signal

Wrong Device Location

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4: Newbie

Just installed  a new SureSignal Unit and now devices (iphones) show the location as somewhere in Yorkshire when we're in South Wales.  This unit replaces an old one which was fine until it failed after many years.  

 

Noting it's a repeated problem, but no FAQ solution? 

 

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4 REPLIES 4
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Administrator
Administrator

Hi @pcmanning, thanks for getting in touch. You can try logging into your My Vodafone that is registered as the owner of the Sure Signal, change the postcode to another postcode, select save and then change this back and select save, this will then update the profile.

Give that a try and let us know if it's showing correctly afterwards, if not; pop back and we'll be happy to help you further. 

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4: Newbie

Support have forced a re-sync for now - if that doesn't work I'll try the post-code reset trick...

 

Thanks

Paul

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Administrator
Administrator

Great stuff @pcmanning - hopefully the re-sync should work 👍 Keep us updated! 

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4: Newbie

Resync + Reboot Worked:   Reboot came from a power cut about 30 mins after service setup the resync so all working  by the time we got home!

 

Thanks All

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