Welcome to Vodafone Community
Upgraded from iPhone 6 to XR, still have same number and the signal is terrible. Both I had full signal strength and now nil or one. My wife’s phone is still working fine I have virtual charted to a Vodafone agent who said it would work between 6-24hrs. It has now been 5 days as I’ve been away and still the same.
I have reset my SS and phone checked and my phone number is on there. Even had the agent do something remotely that seemed not to do anything. Am I missing anything I should do!!
Somebody please help.
That's very strange @Paul9616 🤔 I'm wondering if your new phone is set to 4G only, as your Sure Signal boosts 3G service.
Please go to Settings > Mobile Data > Mobile Data Options > Voice and Data and double check what option you have selected. Let me know if this helps at all, if not; have you done a SIM swap recently for your new phone? It could also we worth removing your number from the Sure Signal and re-adding it, as it may not recognise your new SIM number.
Pop back and keep me updated, if you're still having trouble I'll be happy to take a closer look into this for you.
My phone under those settings only allows me to turn 4g on or off no 3G option. I have tried resetting and adding my number and all I get is a response saying it can’t add it as their is an error. And to try chat with an operative. I have done this twice now and on both occasions been told told that this problem has been resolved and it will connect my phone after 6-24 hrs. It has been over 2 weeks now and still nothing...
very Very frustrating. I’m not wasting another 3 hrs talking to somebody to be told it’s fine and working when it isn’t.