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Solution

new sure signal box not working

jmoore66
2: Seeker
2: Seeker

Box has been on for 2 days. red light is on and internet light is blinking. chat session with vodaphone yesterday resulted in reset of sure signal from the vodaphone end. no change

Your speed test results from here. ping=68ms D/L=16.1 U/L=0.83

Your external IP address from here. 217.196.11.198

 

Your Sure Signal serial number: 42173178379

 

The results of a traceroute. Tracing route to 212.183.133.177 over a maximum of 30 hops

 

  1    <1 ms    <1 ms    <1 ms  192.168.1.1

  2     8 ms     4 ms     8 ms  ppp2.wkn.uconnect.net.uk [217.196.10.2]

  3    50 ms    66 ms    67 ms  ge0-3.transit-tel.core.wkn.userve.net [217.196.1

0.254]

  4    45 ms    51 ms    66 ms  ge0-2.transit-wkn.core.tel.userve.net [217.196.7

.57]

  5    33 ms     7 ms     7 ms  ge0-3.wkn-c4l.core.tel.userve.net [217.196.7.45]

 

  6    97 ms     9 ms    49 ms  customer1086.c4l.co.uk [84.45.48.17]

  7    44 ms   132 ms    78 ms  raphaelv2-kraken.c4l.co.uk [84.45.110.93]

  8    95 ms   108 ms   101 ms  kraken-wolverine.blue.net.c4l.co.uk [84.45.23.23

]

  9   174 ms    69 ms   119 ms  wolverine-swanzo.blue.net.c4l.co.uk [84.45.23.25

]

 10    44 ms    79 ms    68 ms  swanzo-ringo.blue.net.c4l.co.uk [84.45.23.26]

 11    63 ms    63 ms    69 ms  v3882.ae3.beorn.hex89.ipv4.net.c4l.co.uk [84.45.

21.186]

 12    52 ms    66 ms    68 ms  v3711.et-1-0-0.kaylee.thn.ipv4.net.c4l.co.uk [84

.45.27.134]

 13   109 ms    26 ms    20 ms  ae18-501.cr0-lon1.ip4.gtt.net [46.33.82.161]

 14    27 ms    64 ms    22 ms  xe-9-3-0.cr1-lon1.ip4.gtt.net [89.149.133.89]

 15    45 ms    66 ms    67 ms  ae9-xcr1.lns.cw.net [195.2.22.217]

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

 

Trace complete.

4 REPLIES 4

BandOfBrothers
17: Community Champion
17: Community Champion

Was the SS bought new from Vodafone ?

If a resync hadn’t worked and your Home Broadband speeds are fast enough to support the SS and nothing’s working in the SS Troubleshooter guide I’d be inclined to take it back to exchange it. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Vodaphone supplied the Sure Signal because their signal has become to weak to be reliable at my home. It was delivered to me by courier after a deal was done on the phone. The sales phone jockeys are unlikley to be able to understand the issue and a lengthy chat with some indian chap promissed a reset that seems to have had no effect.

so the solution to a problem has just created more problems.

BandOfBrothers
17: Community Champion
17: Community Champion

Hmmm ok. 

 

Either phone 191 and get them to help or let the Vodafone Social Media Team here catch up with your thread.

I assume your not on an eligible contract and using an accepted phone to utilise Vodafone’s Calling Over WiFi ?

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Fixed it by myself!

Cleared all fixed ip addresses on the router and all upnp port settings and restarted router with all existing connections except Sure signal. Added sure signal and fixed it with a static address then started upnp port forwarding.