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Vodafone Sure Signal

nternet Light Continually Flashing - Not Connecting

4: Newbie

Recieved my replaced sure signal. Registered it. Plugged it in. My Vodafone says it’s active. But I haven’t moved passed the red solid light and the white flashing connecting light. It’s been plugged in 24hrs and doesn’t seem to connect to bt home hub 3

Where am I going wrong 

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4 REPLIES 4
Moderator

We'll be happy to take a look into this @Donnat.

Please get back to us with the results of our template so we can advise you further.

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4: Newbie

Speed test ping 587 Download 3.08 Upload 0.34

ip address 2a00:23c3:73c5:f200:2cbb:ac1c:62c:3029

serial number 42180890404

 

C:\Users\Tilleys> tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 1 ms <1 ms <1 ms bthub [192.168.1.254]
2 42 ms 45 ms 50 ms 217.32.147.0
3 79 ms 75 ms 74 ms 217.32.147.46
4 77 ms 75 ms 49 ms 213.120.176.42
5 73 ms 79 ms 74 ms 213.120.178.71
6 81 ms 79 ms 75 ms 217.41.168.109
7 75 ms 74 ms 74 ms acc2-te0-0-0-20.l-far.21cn-ipp.bt.net [109.159.249.220]
8 72 ms 72 ms 73 ms core4-te0-0-0-20.faraday.ukcore.bt.net [109.159.249.173]
9 69 ms 74 ms 89 ms peer6-bu8.telehouse.ukcore.bt.net [213.121.193.183]
10 78 ms 78 ms 83 ms t2c3-et-7-3-0-0.uk-lon1.eu.bt.net [166.49.211.230]
11 73 ms 74 ms 74 ms 166-49-211-254.eu.bt.net [166.49.211.254]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30

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4: Newbie

only red power light and next connecting light flashing slowly

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Moderator

@Donnat Thanks for getting back to us with those details. 

The upload speeds you've provided do show that you're getting less than the minimum speed of 1Mbps, which is also suggested through the light sequence you're seeing. 

To help with this, please speak with your Internet Service Provider (ISP) for further assistance on how you may be able to improve your speeds.

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