Welcome to Vodafone Community
can someone fix my sure signal s/n 40111015695 please,it has stopped working after a year with no problems.i have looked at the troubleshooting page,tried a reset but nothing,the power light and one white light are on.it has been like this for three days now.
I had a similiar problem and did a reset - just by pressing the reset button for 10 seconds and this didn't do the trick.
What I found fixed it was pressing the reset for 10 seconds; keeping it pressed and pulling out the power; wait a few more seconds and whilst still holding the reset button reconnect power and then finally release the reset. I have a series 1 VSS and after a while it reconnected.
Thanks for your post, we've resynced your Sure Signal this morning. Can you please perform a factory reset as detailed below and we've also flagged this issue to our support teams and are just waiting on a reply.
VSS Factory Reset
· Hold down the reset button until all the lights show (about 30 seconds)
· Keeping the reset button held down, remove then re-insert the power lead.
· Once all lights display release the reset button.
· The Sure Signal will come online in around 1 hour.
We have identified an issue on the cluster which your sure signal is connecting through which we believe is causing the problem.
This has now been resolved however, so that we can check this for you please can you perform another reset on the Sure Signal and let us know how you get on.
@wewe2012 wtf are you going on about ?
Thank you for your posts and I am sorry to see you are still having difficulties as we were confident the issue that has now been resolved was the cause.
So we can look at our options please follow the Private Message I have sent to you and we will be in touch as soon as we can.
You can find your PM inbox here.
well vodafone you have excelled yourself s you got it working well for 2 hours anyway now it has stopped getting very very ###### off now i have to go out into my back garden to get some sort of signal.
and another day without any signal in my house.i can't wait for my bill to arrive i am ###### if i am going to pay it.