sure signal box

[notsuresignal]

Hi, has anyone else had the same problem with a sure signal box failing to reregister with vodafone after they suspended it and then re-initialised it? 3 weeks of talking with incompetent tech support operatives and I still cannot add/remove users. It has been reset 6 times already and vodafone cant add users to it either! Vodafone have now admitted that its broken and wont reconnect, but wont replace it as its out of warrantee. Warrantee aside, they broke it when they suspended it, after we had asked and they had agreed not to do this. I am having to buy a new one as it is needed and I cant face their old hold music, their incompetent tech support operatives and lack of helpfulness.  has anyone else suffered from their poor service, did they manage to resolve this?

[gsmsecure]

Hi

If the device is 'broken' and less than 6 years old,  regardless of Warranty you still have rights within consumer law.

Assuming it is over 2 year old?

Some customers have been misled into believing there is only 12 months warranty which is false and they carry two years.

If over 2 but less than 6 years old then you should use Sale of Goods Act 'reasonable expectation' and claim the percentage losses as compensation.

Example: 6 years would be reasonable amount of time the product should last.

It's lasted 3 yrs so you have grounds to claim 50% of the value back. If 4 years you should claim 33% etc.. etc..

Write Vodafone a formal letter giving 28 days to compensate you, otherwise contact Consumer Direct for further advice on your rights and using the small claims system.

[Gemma]

@notsuresignal - We should only suspend a Sure Signal if it hasn’t been used for 3 months.

If the Sure Signal isn’t used for 12 months, then this will be de-registered and we’re then unable to reactivate it.

So that we can access your account and look into what’s happened, please send us your details by following the instructions in this private message.