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Solution

sure signal issue

chris78910
2: Seeker
2: Seeker

my sure signal has the red flashing light and two solid orange lights

 

My internet speed is 81.89Mb Down and 79.86 Up

 

My external ip Is 195.11.226.116

 

My sure signal serial is 43150700904

 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Christie>ping 212.183.133.181

Pinging 212.183.133.181 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 212.183.133.181:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Christie>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.88.1
  2    <1 ms    <1 ms    <1 ms  no-dns-yet.demon.co.uk [195.11.226.113]
  3     3 ms     3 ms     3 ms  gi-3-1-0-880-anchor-inside-3.demon.net [194.70.8
7.249]
  4     4 ms     3 ms     6 ms  xe-0-1-0-xur1.lns.uk.cw.net [193.195.25.70]
  5     4 ms     4 ms     7 ms  ae38-16-xcr1.lns.cw.net [195.2.15.73]
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.


1 REPLY 1

Gemma
Community Manager
Community Manager

@chris78910 - Thanks for posting those details!

The IP address you’ve given, isn’t listed on our whitelist.

I’ve requested this to be added. Please allow up to 48 working hours.

If you need any further help after this, please let us know.