Welcome to Vodafone Community
Getting an error when replacing sure signal
We're working hard to fix the issue, so please try again later.: 500, 1013 - [2m1]
Sure signal V2
Trying to replace with
Sure signal V3
V2 continues to work fine.
Solved! Go to best answer.
@shenderson8 We recommend rebooting the router to see if this allows you to connect your device to the internet. Please follow the steps below.
Reboot your router/modem.
Check that your Sure Signal has been assigned an internal IP address by your router.
The Sure Signal must be assigned an internal IP address by your router. If your router supports DHCP (Dynamic Host Configuration Protocol), this must be enabled as doing so will enable the router to assign an IP address to your Sure Signal automatically.
For more instructions on how to do this, please check your router manual or contact your ISP or router manufacturer.
If your router or network configuration doesn’t allow DHCP, you’ll need to assign a static IP address to your Sure Signal's MAC Address by using your router's configuration panel. Please contact your ISP or router manufacturer for instructions on how to do this. The MAC address can be found on the sticker at the back of the Sure Signal.
Please let us know if you continue to experience issues after completing these steps.
I have tried all the above.DHCP checked I have also tried adding recommended IPs to my firewall and port forwarding, changed cables. I have left for 24hrs after every change or settings. Neither the V2 or V3 will work. The V2 has always been plug and play with no issues for over 3 years and now does not work.
It my firm belief that this must be an issue at your end.
The V3 alternates between solid red, flashing white circle. and flashing red, solid orange circle.
The v2 has all 3 flashing.
Tracing route to 184.108.40.206 over a maximum of 30 hops
1 14 ms 153 ms 2 ms SkyRouter.Home [192.168.0.1]
2 * * * Request timed out.
3 13 ms 17 ms 13 ms be445.pr2.thlon.isp.sky.com [220.127.116.11]
4 13 ms 126 ms 19 ms lag-102.ear1.London1.Level3.net [18.104.22.168]
5 13 ms 13 ms 13 ms Vodafone-level3-200G.London1.Level3.net [4.68.72
6 14 ms 12 ms 13 ms ae0-xcr1.lsh.cw.net [22.214.171.124]
7 13 ms 13 ms 15 ms ae36-xcr1.lns.cw.net [126.96.36.199]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Can you resync, check white list or whatever it is you do to 40110437882
I had someone call me but they weren’t from the technical side weirdly. They said someone would be in touch but no contact so far. I've been playing with opening ports etc. but it hasn’t connected yet. Considering this was plug and play before I tried to upgrade to v3 I’m sure it’s something your end.
I’m not trying to connect the v3 yet as I know the v2 was good working
Good news. Both have now started working. Coincidence or not its great....ish. I can add numbers to the v2 but I cannot add numbers to the v3. I get the following error code.
We're working hard to fix the issue, so please try again later.: 500, 2004 - [1g2
Same message in different browser (edge) and on another computer (work). I wouldnt think it was a browser issue if I can still add numbers to the v2
I've spoke to the live heelp but the issue is not resolved. I know have a working v2 and v3 now. My number is OK. But adding or editing numbers on the v3 does not work. They manually added a second vodafone number that is working on the v2 to the v3 but it still does not work when shutting the v2 down that user loses signal.