Welcome to Vodafone Community
My Vodafone sure signal has completely stopped working and does not power up at all despite the built in plug socket still working,how do I go about getting a replacement?
It does sound like your Sure Signal has failed.
Please unplug it from the power socket if you haven't already done so.
The Sure Signal devices come with a 24 Month Manufacturing Warranty.
Either phone 191 or use Live Chat to arrange a return for repair or if convenient pop in to a Vodafone Highstreet Store and they'll send it off for you.
Current Phone > Samsung Note 20 5G - SM9860 Snapdragon.
Samsung One Ui 2.5 / Android 10.
Hey @Batterseaboy, I'm sorry to hear that your Sure Signals stopped working. As @BandOfBrothers advised, if your Sure Signal is still in warranty the best thing you can do is pop into your local store.
If you have any problems, don't hesitate to get back in touch and I'll be happy to help you further.