Welcome to Vodafone Community
Please find the template completed below -
The issue you’re experiencing: Sure signal box has stopped working.
What light sequence you're seeing: Only red power light. Ethernet port lights are also on (green / yellow)
Your speed test results from here. Ping MS 17
DOWNLOAD MBPS 51.73
UPLOAD 9.23 MBPS
Your external IP address from here.
Your Sure Signal serial number: 40112524489
The results of a traceroute. See attached document
Thanks for providing those details @Rodsley50, I'm sorry to hear that your Sure Signal still isn't working correctly. I know this might sound a little strange - can you try it in someone else's house, connected to their Wi-Fi?
If you plug it in and everything works fine, it's definitely a problem with your recent SSID split. Have you contacted BT at all, to see if they can shed any light on why this might have affected your connection?
Let me know how you get on and continue to keep me updated.