Welcome to Vodafone Community
The issue you’re experiencing: not working again.
What light sequence you're seeing:flashing red constant orange globe. no other lights
Your speed test results from here.
Your external IP address from here.18.104.22.168
Your Sure Signal serial number:42171454251
The results of a traceroute. 1 1 ms 1 ms 1 ms 192.168.0.1
2 9 ms 9 ms 11 ms 10.165.112.1
3 15 ms 9 ms 10 ms croy-core-2b-xe-824-0.network.virginmedia.net [22.214.171.124]
4 7 ms 7 ms 7 ms croy-core-2a-ae1-0.network.virginmedia.net [126.96.36.199]
5 * * * Request timed out.
6 10 ms 11 ms 9 ms m686-mp2.cvx1-b.lis.dial.ntli.net [188.8.131.52]
7 11 ms 9 ms 9 ms 184.108.40.206
8 16 ms 11 ms 8 ms ae32-xcr1.lns.cw.net [220.127.116.11]
VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 18.104.22.168 press Enter
Paste the output of this command into your reply.
I’m sorry to hear you’re having problems with your Sure Signal.
Your IP, speeds and traceroute all look fine. The light sequence you’re seeing indicates that the Sure Signal isn’t active, although when checking your serial number, your Sure Signal is showing as last connected yesterday.
Is everything now working since you posted? Let us know if not and we can perform a re-sync from our end.
@bilbo999 I can see that a resync has been completed on the device previously. With the new light sequence that you're seeing, this suggest that the Sure Signal is attempting to connect to the internet to generate a signal.
As this is set up correctly from our end, we'd advise speaking with your ISP (Internet Service Provider) to set up port forwarding on the device. You can find more on this through our troubleshooting and your ISP will be able to assist you further with this.
If you look earlier in the thread your collegue checked the info and said there wasnt an issue.
Ive had this working fine without messing with my router.
I have not replaced or updated/upgraded my router.
I'm sorry to hear this is taking longer than expected to resolve @bilbo999. As @Natasha advised, the new light sequence advised indicates your Sure Signal is struggling to connect to the internet. This can usually be resolved by contacting your Internet Service Provider and ask them to set up port forwarding on your device.
i have now added port forwarding for 8,50,4500,500,123
Still solid red and slow flashing white globe!
can someone tell me why a working suresignal would suddenly stop working and need all this doing to try and get it working again?
seriously considering giving the lot back.
@bilbo999 When you receive the private message it includes a little step by step on how to contact us, could you please let us know which part isn't working for you?