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17-05-2017 11:41 AM
Hi,
Received bill on May 13th & noticed an extra charge, £2.80 I think, & explored the reason for this.
It appears that I have been charged for three short duration calls, two of them only for several seconds & the third for just over a minute. I queried the charge & customer service waived it saying I was a " valued customer"
but insisted that the calls were registered to my SIM, this worries me. I definitely did not make the calls, they are not in my call history, no one else has access to or uses my phone & I do not delete call history. I am concerned that if this problem turns up again & the ammount was to be significant, whether the charges would be waived? I have a copy of the chat transcript & as yet no one has been back with an explanation as they promised - can you help?
17-05-2017 01:20 PM
@Elworth1 We'll be happy to look into this - please contact us using the information in the private message I've sent.
23-10-2023 04:51 PM
I have just experienced something very similar. It’s only for £6 but I am very worried as the call definitely wasn’t made. What was the outcome? Anything positive. Many thanks Lucy
23-10-2023 04:50 PM
I have just experienced something very similar. It’s only for £6 but I am very worried as the call definitely wasn’t made. What was the outcome? Anything positive. Many thanks Lucy
23-10-2023 05:35 PM
23-10-2023 05:48 PM