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26-06-2016 04:51 PM
There is an issue with the Lumia 930 phone with the "Denim" firmware installed. What happens sometimes is that you can see the router but when you try and connect to the SSID it fails. Once the phone has been restarted then it works perfectly until the next time - it is random.
This happens under 8.1 and 10 official releases by Microsoft and Vodafone, does anybody else have this issue?
Regards
Infinidim
26-06-2016 05:18 PM
Hi @infinidim
Sometimes when a phone is glitching it can help to perform a factory reset after backing up the information stored in the phones storage memory.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
26-06-2016 10:02 PM
26-06-2016 10:10 PM - edited 27-06-2016 06:31 AM
OK.
You may need to possibly wait for a software update.
Edit : Just thinking @infinidim is it worth refreshing the wireless channel and or change it.
Some Home Broadband Routers allow the split of frequencies to 2.4ghz and 5.ghz
Can you connect to various shops wifi ok ?
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
27-06-2016 05:50 PM
17-08-2016 01:08 AM
19-08-2016 03:18 PM
Hi @infinidim
I would recommend you speak to the Live Chat team here or call the technical team on 0333 304 0191 and they will get this looked into for you.
Let us know how you get on with this.
Khizar
21-08-2016 12:25 AM
22-08-2016 07:36 PM
Khizar_M,
I contacted them today and they asked me to do some diagnostic which I did. I then explained all the work that I have done with Microsoft Mobile Support and basically they they can't help me fix the issue. They offerred me a "Buy Back" option as well as an upgrade option but they can't fix the issue that I have with the Lumia 930.
I really feel that Vodafone has completely let me down in their support of both me and the Lumia community. I get the general impression that they don't want us as customers anymore.
Regards
Infinidim
23-08-2016 02:03 PM
Khizar_M,
I have now been into a Vodafone store and discussed this issue with them. The person that I talked too was aware of this issue and agreed that it was not a hardware issue but either a firmware or operating system issue. The person also belived that this issue started with the release of the "denim" firmware.
I have now had it added to my customer service record that I have this issue and will be trying to escalate this via calling customer services from my mobile phone.
If anybody else has a similiar issue then I would suggest that you open a case with Microsoft Mobile Support as well as get that you have this issue added to your customer service record for your phone.
Regards
Infinidim