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Windows

Samsung Tab Pro S

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10: Established

This is now coming up with a error when I try to use mobile broadband is it going to be a pop in to shop to get it sorted sim card is in correctly 2016-10-21.png

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17: Community Champion

Hi,

 

Fair enough , just thought I'd ask because some do acquire software from other sources which can carryits own risks. 

 

If the reset does not help then as mentioned try speaking with Samsung support. 

 

Samsung Uk Support.

 

Samsung Service Locations.

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9 REPLIES
17: Community Champion

Hi,

 

A Vodafone shop would be able to provide a new SIM card if you require one. 

 

Customer service via phone or Live Chat would be able to check a persons account. 

 

Has this been working ok previously.

 

Can you think of anything that's happened recently which may have caused this ?

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10: Established

samsung update did a update on the bios and that is when it stopped working 

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17: Community Champion

Hi,

 

Weird as that really shouldn't have affected this. 

 

Are you able to uninstall the update ?

 

Can you test the sim in another device just to test its not your account or sim at issue. 

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10: Established

also note now that the keyboard not working and that the samsung update software is not on the tablet any more have now test sim in another tablet and it works fine

 

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17: Community Champion

Have you tried some form of factory reset or system cache clear out which is something that needs to occasionally be performed on a Samsung phone after a software update if its glitching. 

 

Was the update definitely from Samsung?

 

Did it show up in the software update section of your device ?

 

Thank you for testing your SIM card in another device. At least you know it's not the SIM card or Account at issue now. 

 

You could speak with Samsung Uk support or if you have one local visit a Samsung Service Centre location. 

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10: Established

will try a reset after and yeah it come up in the samsung update software so i take it was from them 

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17: Community Champion

Hi,

 

Fair enough , just thought I'd ask because some do acquire software from other sources which can carryits own risks. 

 

If the reset does not help then as mentioned try speaking with Samsung support. 

 

Samsung Uk Support.

 

Samsung Service Locations.

IMG_1084.JPG

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10: Established

turns out samsung know about the issue's it is down to the bios update they did there think about 2 weeks for a fix 

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17: Community Champion

Ok and I hope this is remedied ASAP then for you. 

 

Thank you for updating the thread with this information as it can go onto help others in the same or similar position. 

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