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Website problems for a week

1: Seeker

Why do I keep getting the message  "We're trying hard to fix the issue, please try later" ?  I have been trying to register for 'My Vodafone' for over a week now.  I have tried various browsers (Firefox, Chrome and MS Edge) but get the same result.

 

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3 REPLIES
Moderator

Hi @cabinscooter, do you see the same message after clearing your cache and cookies?

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2: Seeker

I'm getting the exact same message. I tried clearing cache, history etc without success. I then downloaded Firefox and tried it again, still the same message. Online support say that this is a known problem. This was using a username and temporary password supplied by support staff. It says taht I'm logged in, but there is no access to any area. Is there a workaround for this?

 

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Moderator

@MRodgers This isn't good to hear, sorry for the inconvenience caused. 

We'll be happy to look into this - I've sent you a private message with details on how to get in touch.

 

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