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iOS

4g not working for social media

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2: Seeker

For about 3 months now my 4g has not been working for social media apps. I have an iPhone 8 iOS 12.4

 

whatsapp, fb messenger, fb, snap, insta 

messages load but I can’t reply 

pics and videos don’t load at all.  Even Tesco grocery app won’t connect. All works perfectly on WiFi.

 

safari works fine and so do other apps like maps etc all working fine 

 

I have done the following

-deleted and reinstalled these apps

-hard reset

-Checked data is on for these apps

-checked apn settings and reset them 

-spoken to Vodafone who say there is no problem from their end and it must be a glitch on the phone

 

Paying a lot of money for 26gb of data every month that I can’t use it’s getting annoying  

 

 

 

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5 REPLIES 5
17: Community Champion

Hi @doubledebra  if I was you I would try and get to an Apple store and get them to run some diagnostics on the phone and see if they can rule out any faults. 

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17: Community Champion

As a process of elimination @doubledebra  can you try your Vodafone Sim Card in another phone and then see if things work.

 

This will help rule out the phone , apps or sim card which maybe at fault.

 

If you don't have another phone or can lend one to try a Vodafone Highstreet Store might have one to try your sim card in.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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2: Seeker

Mine's the same. It worked fine until approx 4 weeks ago. Ive done the same as you and nothing has worked. Have you been to apple?

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2: Seeker

No I’ve not had time to get to apple shop yet I’m hoping to soon. 

let me know if you find a solution 

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2: Seeker

I’m going to Vodafone Saturday to pick a new sim up to see if that helps. I’ll let you know 

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