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17-08-2019 10:14 AM
For about 3 months now my 4g has not been working for social media apps. I have an iPhone 8 iOS 12.4
whatsapp, fb messenger, fb, snap, insta
messages load but I can’t reply
pics and videos don’t load at all. Even Tesco grocery app won’t connect. All works perfectly on WiFi.
safari works fine and so do other apps like maps etc all working fine
I have done the following
-deleted and reinstalled these apps
-hard reset
-Checked data is on for these apps
-checked apn settings and reset them
-spoken to Vodafone who say there is no problem from their end and it must be a glitch on the phone
Paying a lot of money for 26gb of data every month that I can’t use it’s getting annoying
17-08-2019 11:31 AM
Hi @doubledebra if I was you I would try and get to an Apple store and get them to run some diagnostics on the phone and see if they can rule out any faults.
17-08-2019 11:54 AM - edited 17-08-2019 11:55 AM
As a process of elimination @doubledebra can you try your Vodafone Sim Card in another phone and then see if things work.
This will help rule out the phone , apps or sim card which maybe at fault.
If you don't have another phone or can lend one to try a Vodafone Highstreet Store might have one to try your sim card in.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
01-09-2019 04:52 PM
No I’ve not had time to get to apple shop yet I’m hoping to soon.
let me know if you find a solution
05-09-2019 05:27 PM
I’m going to Vodafone Saturday to pick a new sim up to see if that helps. I’ll let you know