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19-10-2018 02:14 PM
I had to swap my Apple Watch 4 due to an issue. The first one was connected via e-sim and I had no issues. However getting Vodafone to swap the e-sim to my replacement Watch has been a nightmare. 5 calls of over 20 minutes each and still not working. Vodafone does not seem to have a clue when it comes to the watch and customer service is truly appalling. Promised calls back never happen and no-one will take any responsibility to resolve the issue. The stock answer I have had each time is 24 hours but each time nothing changes. Very poor service and will look to move everything away to a network that can deliver and treats customers with respect. What a joke!
04-12-2018 01:36 PM
So todays update......
I finaly decide to take ownership of Vodafones work.
The lack of any kind of responsibility from Vodafone led me to change nearly all of the settings on my personal Vodafone page, I deteted off the Irish blokes phone number that had myseriously attached itself to my account and voila....i am not recieving any of his phone calls anymore, why was this so difficult for Vodafone 'Technical Dept'?
I still cannot make or recieve any phone calls from my watch which was the ONLY reson to get it.
I have decided not to phone up the technical helpline anymore as they do not help, and, well they know nothing about the technical side of this either.
Instead, I have decided to come on here everyday and ##~## off Vodafone, in the hope i can stop some other person signing up a contract with these clowns, everyday until they fix this issue.
PS I never heard back from @Mark, he was probably a bot, And well i have very little hope for @natasha............
until tomorrow folks!
04-12-2018 05:22 PM - last edited on 05-12-2018 03:15 PM by Alex
Dear Friend.
I'm really sorry this is happening to you . It also happened to me . I was waiting for a month to receive watch then another 2 weeks for them to make it work . Countless endless lies everyday for 45 days, they offered me £25 compensation . I told them to shove it down the ##~## , I emailed CEO told him how ##~## he is which resulted in £100 compensation after all .
Multimillion user systems are tricky to run however Vodafone's seems to be worst on the market with relatively large percentage of errors and faults, wrong charges , dates etc . Greedy policy , foreign call centres with cheap incompetent workforce only add insult to injury . They also don't order stock first anymore . Now they gather number of orders , then contact manufacturer .
Unfortunately this sort of behaviour will become more and more common when it comes to multibillion companies . They don't give a fck . They can afford it now . It was different when technology was growing they would fight for customer , now they are settled they don't and won't care .
Low profile of people who Vodafone employs is another matter .
Good Luck !!!
04-12-2018 05:25 PM
Could you pm me the CEOs email address please
04-12-2018 05:29 PM - last edited on 05-12-2018 03:14 PM by Alex
Sure .
[Removed]
File official complaint . You will be given number to UK office with English staff , don't give up , fight for compensation .
04-12-2018 05:30 PM
Thanks. I've had my complaint in the system for at least a month now.
04-12-2018 05:32 PM
I think they have 56 days . Definetely £100 compensation is what they owe you now , I've been given that for the same period .
04-12-2018 05:50 PM
Dear Mr Jeffery
A few months ago I bought an Apple Watch 4 from apple.
When I set it up to have cellular (through your one number data plan) I made a mistake, realised it and then tried again. This unfortunately resulted in me having two orders in the system.
After many calls and chat sessions with your various teams, getting past from one person to anothe; an accounts person cancelled one of them but the watch would never work on my account even though the plan was there and active. I called and contacted your team's via chat multiple times every day of the following weeks to be told each team that they had made a change to.things and that within the next 24 hours it would all be working. I was even told at one point to await a scratch card through my door. Now I know that's rubbish, I'm an IT Consultant for IBM and know a little bit about technology and are fully aware that this is now how the watch pairing system works.
After much technical support no one at Vodafone could get to work. So the decision was made to cancel the remaining plan so I can go through a new setup on my watch. To date the new setup is not proceeding.
Also during all the account tweaking done by your various teams when I login to the Vodafone website my account summary page was telling me that there wad a technical issue with my account and that it cannot display my account summary.
After about 6 weeks I eventually decided to raise a complaint (sorry I don't have the complaint number to hand). The person I spoke to there seems to have only made the issue worse. He has cancelled my online account, so not only can I not get my apple watch paired, I can no longer logon to my account.
It's now been over two months since (first one number order placed 21/09) and tbh it's getting quite ridicuas I'm sure you will agree.
The end result I want is to be able to activate a cellular plan on my new watch (which I bought from apple) and gain access back to my account. Once this has been resolved I'm sure you'll also agree that I deserve quite a significant amount of compensation for having to put up with the inadequate customer service as well as the (quite frankly) disgusting lies I've had to put up with over the past few months.
05-12-2018 03:19 PM
@Rizlah If you haven't heard back from a member of our team after following the link in the private message and filling out the form with your details, we won't have received your query. We do respond to all emails and follow through on customer issues until they're resolved.
You'll know if you've submitted your query to us, as you'll receive an automated email which contains your unique reference number. If you let us know this number, we'd be happy to chase this up for you. If you haven't got one, I'd advise trying to submit the online form again.
We do want to resolve your Apple Watch problem, but we can't discuss this in detail with you until you've done the above.
05-12-2018 03:21 PM
I got an email asking for a pin they sent to my mobile. Sent them the pin. No reply.
I'm now with the directors office hopefully after emailing your CEO. Hopefully I'll get some traction now. Else I'll be taking my £300 a month to another network.
05-12-2018 03:34 PM - last edited on 06-12-2018 02:05 PM by Mark
@Rizlah If you haven't heard back from a member of our team after following the link in the private message and filling out the form with your details, we won't have received your query. We do respond to all emails and follow through on customer issues until they're resolved.
You'll know if you've submitted your query to us, as you'll receive an automated email which contains your unique reference number. If you let us know this number, we'd be happy to chase this up for you. If you haven't got one, I'd advise trying to submit the online form again.
We do want to resolve your Apple Watch problem, but we can't discuss this in detail with you until you've done the above.
Absolute lies, I am on my 7th week of no connection, with 2 members on here promising for this to be resolved in 24hrs, but Ive never heard from them again. Your techncal dont not have the knowlwdge or the capacty to make a cup of tea let along fix a phone signal, Vodafone are a shower of [Removed] and i regret the day i left the 3 network.
You helpline do nothing but delay, timewaste , pass on the responsibilities to other teams and lie.
This is what Vodafone stands for.
I will also be emailing the ceo and see if the lies start from the top down.
[MOD EDIT: This post has been edited to remove inappropriate content please see Community Guidelines]