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19-10-2018 02:14 PM
I had to swap my Apple Watch 4 due to an issue. The first one was connected via e-sim and I had no issues. However getting Vodafone to swap the e-sim to my replacement Watch has been a nightmare. 5 calls of over 20 minutes each and still not working. Vodafone does not seem to have a clue when it comes to the watch and customer service is truly appalling. Promised calls back never happen and no-one will take any responsibility to resolve the issue. The stock answer I have had each time is 24 hours but each time nothing changes. Very poor service and will look to move everything away to a network that can deliver and treats customers with respect. What a joke!
05-12-2018 03:56 PM
Can someone repost the coe email aadress, they have removed it!!!!
05-12-2018 03:58 PM - last edited on 07-12-2018 10:38 AM by Gemma
Send me a message
[Removed]
[MOD EDIT: This post has been edited to remove off topic/personal information/inappropriate content please see Community Guidelines]
05-12-2018 04:02 PM
Dear Mr Jeffery
A few months ago I left the 3 network, As I wanted to use an Apple Watch 4 as my primary contact technology.
No one at Vodafone can get to work. Why can’t someone just tell the truth that you haven’t a bloody clue what you are doing, and you have signed up to suppling the Apple watch without the infrastructure in place.
After 7 weeks I still do not have the connection I was promised and am paying for, I have had your people on the forums promising me a reply in 24hors and no one every gets back to me. I am sick to death of this second rate service I am paying your company for, and that you are ultimately responsible for.
The end result I want is to be able to activate a cellular plan on my new watch (which I bought from apple) Once this has been resolved I'm sure you'll also agree that I deserve quite a significant amount of compensation for having to put up with the inadequate customer service as well as the (quite frankly) disgusting lies I've had to put up with over the past few months.
05-12-2018 04:01 PM - last edited on 06-12-2018 02:07 PM by Mark
Removed] there is a dot between first and surname
04-12-2018 05:30 PM
There is a dot between name and surname , sorry it won't allow me to post full email here
04-12-2018 05:31 PM
Wkd. Thanks
05-12-2018 04:03 PM
@Rizlah, I nicked one on your lines, sorry but it was good!
05-12-2018 04:08 PM
I noticed. Lol. Yojr mail is good. I was promiswd a call back today from the directora office. Got a text and an email. Im still waiting. Times running out for today but its not looking good Is It.
05-12-2018 06:17 PM
Thanks for contacting me about your experience with Vodafone.
I am always looking for ways to improve the service Vodafone provides and can assure you that your feedback will be used to help me with this.
A member of my team will be in touch within the next 24 hours to talk through your email.
Nick
Nick Jeffery Vodafone Limited | |
Vodafone Limited, Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN | |
The future is exciting. Ready?
|
C2 General
Seems the promise of help within 24 hours ##~## starts from the top!
05-12-2018 07:02 PM
I’ve just come off the phone from them (he got someone else to contact me.
Apparently i I need to wait 24-48 hours for something they need to do. So I fear you are right.
Then itll be another 24 and another 24 and ..... etc etc.
Im actually losing the will to live.
EE is about to get £300 a month off me.