I recently did a transfer of ownership (consumer to consumer) and the Apple Watch add-on stopped working after the transfer had taken place.
I tried to remove and re-add the data plan which didn't work and contacted customer support who told me I would get a call back within two hours from the technical support team (on a Sunday) after 4 hours I called up and was told that team did not work on Sunday's but bizarrely the agent said he would send an escalation email which would get me a call back from the second line team on the same day (still Sunday when they supposedly don't work) Unsurprisingly they did not call me back so I called on Monday and was told that technical support were 'working on the issue' and would call me back shortly.
I then called back more than a few hours later and was told that there was nothing the agent could do and the issue would be fixed today as the superuser needed to work the account. Again today, unsurprisingly, it's still not allowing me to add the watch add-on back on the phone today and I am getting error 2005 and I should contact customer services.
Should I just give up all hope and cancel the add on? An agent told me I'd have to pay an ETF of £3.81 which is ludicrous as it doesn't bloody work anymore!
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