Apple watch 4 “No Connection”

[Jamesclabs]

Hi. 

I can’t seem to get Apple Watch to connect to cellular. 

It’s set up with an E sim on the correct number and all seems to be set up correctly which I can confirm through the Vodafone app

When I select “mobile data” on the watch it says the plan is Vodafone UK but the  status is “Not connected”. 

I’ve turned both on and off a few times. 

Ive tried unpairing watch and restoring from back up. 

Any ideas?

thanks for your help. 

[BandOfBrothers]

There has been a few posts concerning issues similar t ours @Jamesclabs 

I would suggest a forum search to bring some of those up to check through.

Customer service on 191 or Live Chat can check your account from their side.

[Jamesclabs]

Hi thanks for your reply.

I have searched the forum but couldn’t find the solution. 

I will get in touch with customer services but was trying to avoid being tethered to my phone for half an hour waiting.