Welcome to Vodafone Community
Reposting this for the 3rd time since Vodafone keeps deleting my post...
I signed a 1 year pay monthly contract (for my phone and apple watch) on 10 Feb. Was easy to do.
All problems started when I ported my number and tried using the service. My apple watch read clearly "network: Vodafone UK; status: no connection". I contaced your customer services team for the first time on 14 Feb and have been in touch every single day for the past 9 days. Some days I have contacted you twice a day. Every time I had to speak to a new agent that had no clue what had happened previously..
My top 3 quotes from your customer services team so far:
I've seen a few posts where people are experiencing issues connecting their Apple Watch to work.
If you perform a forum search you'll see some and there might be some advice from another member that may help.
Onenumber has to be applied to an eligible tariff type and I believe there is a £7 monthly charge.
Unfortunately as there is no account access via this forum anymore a person would need to engage with the Vodafone Social Media Teams via Contact-us-for-account-specific-queries for that type of.support.
I wish you all the best with this situation.
Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.
Samsung One Ui 2.1 / Android 10.
Samsung Gear s3 Frontier Watch.
Samsung Galaxy Buds.
Hi. Did you get this resolved? It’s been 5 days for me so far. A different person every day, “Wait 24hrs” every day. Complete a Sim swap. Tell me the model number. Are you sure it’s not the Watch that’s faulty?
im about ready to ditch Vodafone (after 20 years) and go find a service that knows what it’s doing.
Nope! After 2 months ditched Vodafone. Same as you every time it was a different person. Now with EE everything got set up in 4 days - new sim for the iphone and the watch, ported my number etc. All working perfectly at the moment