main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal


Can't sign into "My Vodafone" on iPhone. Keeps saying unknown error.

2: Seeker

Meant "Connection Lost"

I am already on mobile data and that is working fine.

Just can't sign in or do anything within app.

Don't remember details to sign in on the website if that even works right now. I use the automatic sign in on the app.

View more options
17: Community Champion

Sometimes deleting the app from the phone and from iTunes and from the iTunes back up and then downloading a fresh copy of the app can help @JackLeach 

Customer services via Live Chat,  191 or the Vodafone Social Media Team's on Twitter or Facebook can check your account at their end. Unfortunately account access assistance isn't available via this forum.


Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.1  / Android 11.

View more options
17: Community Champion

Hi @JackLeach 


The first thing to do is to be able to log into your  online account, when this is working  correctly the Application will follow.


Customer services will be able to reset the log in details, also try the forgotten user name and password links.

View more options

We'd be more than happy to help you regain access to account @JackLeach. If you'd like our help, please drop us a message via Social Media here and we'll get the ball rolling for you 👍

View more options