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iOS

Can't sign into "My Vodafone" on iPhone. Keeps saying unknown error.

begnpitch
2: Seeker

Meant "Connection Lost"

I am already on mobile data and that is working fine.

Just can't sign in or do anything within app. https://1921681001.id/

Don't remember details to sign in on the wehttps://19216811.cam/ bsite if that even works right now. I use the automatic sign in on the app.

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2 REPLIES 2
BandOfBrothers
17: Community Champion

Hi @begnpitch 

 

You can recover your sign in credentials for signing into the online version of your myvodafone.

It's certainly worth doing this to see if you can at least log in that way to be able to access your Vodafone account.

 

In regards to the app try logging out and then back in.

As you can't clear the cache and data in the app on an iPhone you could look at uninstalling the app from the iPhone and from iTunes library from a computer,  and reinstall the app again meaning it's a fresh copy of the myvodafone app.

Customer services on 191 or Live Chat can check your account.

I tried a Google Search and uncannily one of the Searches found an exact post on Reddit dated 4 years ago with the exact wording as yours ! https://amp.reddit.com/r/Vodafone/comments/5sa39p/au_cant_sign_into_my_vodafone_on_iphone_keeps/ 

I wish you all the best with this. 

 

Current Phone >

Samsung Z Fold³ 5G.

Previous Phone >

Samsung Note 20 Ultra 5G - SM9860.

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StuartKicks
4: Newbie

Are you running through a VPN or do you have a custom DNS server set?

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