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Conecting to iTunes

nerris
2: Seeker
2: Seeker

Hi I’ve upgraded to iPhone XR but my computer hates it! iTunes won’t connect and I have downloaded the latest version. No error messages just wont connect! Any advice?

2 REPLIES 2

BandOfBrothers
17: Community Champion
17: Community Champion

Without hands on with your computer and iPhone its difficult to say what's clashing.

 

Perhaps try a different data cable ?

 

Clear cookies and history etc to see if that helps.

 

Can you try a different PC and ensure no security suite is now hindering iTunes. 

 

Take a peek on the Apple Forum and kr MacRumours as there maybe similar threads with help within and or create your own post.

 

If you have a local Apple Store the Genius Bar will be able to help.

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

redpages
17: Community Champion
17: Community Champion

As bandofbrothers says, there's plenty of troubleshooting you could try. Other thoughts include:

  • Try plugging into a different USB port
  • Uninstall / reinstall iTunes
  • Help article from Apple here

 

Vodafone customer since 2004. Attempting to help where I can on the Community