Lies does seem to be the current modus operandi. I called to discuss preordering the iPhone 7 and I was told I would be eligible to get a 15% discount with the Vodafone Employee Advantage scheme on the basis of where I worked. Turns out I'm not, even though I was told categorically that I was. Had I not cancelled the contract I would be stuck with a 24 month 'agreement' with no discount and, apparently, no recourse.
I was told two weeks later by a Vodafone employee (not call centre) that because Vodafone had made this mistake the 15% offer would be honoured, and I'd be called back to complete the process. Yeah, right: no call back. I've NEVER received any calls I've been promised. I've asked for recordings of my calls to be listened to, as they show categorically what I was offered – verbal contract is the legal description – but this never happens.
I am going to keep complaining, but soon it's going to be with a claim for compensation or a demand for a no-fee early termination of my current contract.
