Ask
Reply
Solution
21-02-2018 07:34 PM
21-02-2018 07:37 PM
If your inserting the sim card in another phone and attaining 4g then the sim card and account are fine.
In the iPhone can you check in the Network connection preference settings to ensure 4g / Lte is selected.
Can you try another known to be working sim card in the iPhone to see if 4g works.
An Apple Store Genius Bar can run a diagnostic on the phone.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
22-02-2018 03:49 PM
thank you
22-02-2018 03:55 PM
Hi @Deepher
If this is an upgraded phone, you may benefit from asking a store to do a SIM swap to a new SIM. Sometimes, a SIM will work perfectly in an alternative phone and fail to connect to all services in a new phone.
You may find a new SIM solves your 4G connection issue.
22-02-2018 04:02 PM
Thank you I will try that
23-02-2018 01:46 PM
@Deepher The only other advice I can think would help is that 4G might not be enabled on your new plan.
Please contact us using the link in the private message I've sent and we'd be more than happy to check this for you 🙂
07-08-2018 01:09 AM
I’m having no luck, ported number over onto Voxi getting 3G signal no 4G on iPhone 7 tried sim in different phone still nothing.
cant login to my online account
help
07-08-2018 09:06 AM
@averageuser wrote:I’m having no luck, ported number over onto Voxi getting 3G signal no 4G on iPhone 7 tried sim in different phone still nothing.
cant login to my online account
help
Hi @averageuser
The data problem with by with your Voxi SIM, you need to contact Vodafone through the Customer Service channels and ask to to enable 4G against your account.
As far as your online account access is concerned, Customer Services will be able to help with your log on problem.
18-04-2018 01:30 AM
Did you find any solution. I am facing the same problem.
19-04-2018 06:30 PM
We can check that all of your settings are correct too @Karanbajaj1995 Please follow the steps I've provided in the private message I've sent and we'll be in touch to help with your 4G.