Iphone 14pro

[Wills2296_]

Hi all

Anyone waiting for their 14 pro, and what's the lead time

All I get is staff who tell all kinds of rubbish and blame everyone else.

Cant find anyone in Vodafone who cares at all

• Complaint raised

[Amanda]

Hey there @Wills2296_ 

I know how eager we can all be to get a new phone and I'm sorry you haven't been able to get the answer you needed when you got in touch. 

The wait time varies between model memory and colour - if you've placed your order then you'll already be in a queue and as soon as we have stock available, yours will be sent out to you. You'll get an email and a text to let you know when it's dispatched and then you can track it on our online order tracker. 

If you have any further questions, just let me know 🙂 

[Wills2296_]

How come I was given a tracking number which no longer works?

[Doctoramazing]

Did you get yours? I have been waiting for my 14 pro max since 9th Jan. No updates . Just the same "your phone is awaiting at the warehouse for courier pickup".  

[Wills2296_]

I been waiting since 30th November 

Everytime I get told something different so raised a complaint get a reference number

Vodafone are not interested in helping customers they don't have any qualified staff last time I trust them 

[Doctoramazing]

What was your estimate date of delivery? And what's their excuse?

[Wills2296_]

3-4 weeks but keep blaming courier

Taken 6 days to find out what the courier knows 

[Doctoramazing]

Facebook team told me that they will give me a update by tomorrow morning latest. Let's see. If it's going to take another 4-6 weeks for me like yours I'm going to cancel it.

[Doctoramazing]

I was now told that there is a error in their system . So, they have to cancel my order and place it again. They are suggesting that it's going to take longer than expected 

[Wills2296_]

Sounds dubious, don't understand why they can't be honest about the situation.

I have only had 1 person from Vodafone actually help me since November all the others just tell lies to get you off the phone and obviously they don't care