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iOS

Iphone SE - Music and Playlists vanishing in Itunes

4: Newbie

Can anyone help with vanishing music in Itunes?  I went out yesterday and all the music and playlists on my phone were fine - was listening to tunes in the car with no problem.  When I got back in the car (having not changed anything on my phone at all) all the playlists and most of the music had disappeared.  This also happened to me a week or so ago.  I fixed it by resyncing my phone with my mac at home. I really don't want to keep having to do this each time - I want to understand why it's doing this on a seemingly random basis.  Thanks.

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6 REPLIES 6
17: Community Champion

Hi @martyboy

 

 

For clarity which car is it - that's if your hooking the iPhone up somehow to it. 

 

If so It maybe beneficial to speak with the Car Manufacturer help desk to see if they've heard of this before. 

 

There may also be a forum of other same car users who have experienced the same anonomily. 

 

If not.........

I've used the iPhone since 2011 and not had music or play lists disappear. Saying that your not alone,,,, from a Google search https://discussions.apple.com/thread/7502299?tstart=0 and here http://forums.imore.com/apple-music/336609-playlists-disappeared-apple-music-remaining-lists-have-no...

 

It could be an idea to speak with a specialist or genius bar employee in the Apple Store. Also via Apples Helpline 0800 048 0408

 

You could try restoring the iPhone via iTunes after making a back up. 

 

 

Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

4: Newbie

Hi.  Thanks for the reply.  It's nothing to do with the car - I was just playing the music through the stereo via a 1.5mm cable out of the headphone jack - my car stereo doesn't have bluetooth and doesn't connect to the phone remotely.

 

Obviously I have googled the issue but cannot find a solution, other than re-syncing the phone which doesn't explain the reason for music being on my phone one minute and then disappearing the next for no apparent reason.

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Highlighted
Moderator (Retired)

Hi @martyboy

 

I would suggest taking the handset into your nearest Apple store, as this is an issue with an Apple app they will be able to look into this for you. 

 

Kayleigh

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4: Newbie
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17: Community Champion

You're welcome. 

 

Wether you call the Apple Helpline or visit your most local Apple Store would you please update your thread as it may go onto help another with a similar issue. 

Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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2: Seeker

hi, your problem also happened to me, i was told that when your phone is in software update mode, all the files in your itunes will be erased and reloaded. Currently there are many free online music sites you should find and replace your lost music

See more download ringtone music: Toqueparacelular, Toque iphone baixar , Baixar som do whatsapp

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