Ask
Reply
Solution
05-10-2016 11:01 PM
Hi,
My iphone 6s suddenly stopped accessing internet using my data package. The phone shows full signal with 4G and I've checked and there's not a network issue.
I've phoned 191 and followed their advice - rebooted my phone, reset network settings, reinstalled the APN profile - but still doesn't work. I went into a vodafone store but all they could suggest was a new SIM card. That hasn't helped.
Weirdly it happened 30mins after I had to phone 191 to make sure I didn't lose my entertainment pack. Not sure if the call assistant has done something to my account settings by mistake but they look ok when I check the vodafone app.
Has anyone got any ideas? I'm pulling my hair out!!
Thanks 🙂
09-08-2018 12:22 PM
@Charleigh369 Just advising them of what you've explained then is fine. We can help over Live Chat, by dialling 191 or us accessing your account. Have you spoken to anyone about your 4G yet?
14-11-2016 01:06 PM
15-11-2016 07:51 PM
Hi @TK333
Thanks for bringing this to us. I've sent you a PM with our contact details, once you've filled it in, we'll be in touch as soon as possible.
08-02-2017 09:17 AM
I appear to be having the same problem. Agreed upgrade on Friday and account was updated, no issue on existing phone. Had my account updated on Monday due to dispute so moved from 6gb tariff to 10Gb tariff with entertainment pack. Phone had arrived so swapped SIM and no internet. Phoned 191 who changed APN details, but still nothing. Went back to old phone and still nothing.
Getting full 4G signal in areas that I know are working.
Can someone look at my price plan to see if the same thing has happened when the tariff was updated on Monday? Was already pretty annoyed about this whole upgrade process before this. How long is the cooling off period? Seriously considering going elsewhere. 😞
08-02-2017 11:14 AM
Had copied vodafone in via email and someone has been in touch.
10-02-2017 09:50 AM
I've sent you a private message with details on how to contact us, please follow the instructions on the link and we'll be in touch.
10-02-2017 11:24 AM
Thanks Carly, however I'd already spoken to the social media team and forwarded them the link to this forum post. They escalated it to the "back-end" team and the next day it suddenly started working.
12-02-2017 01:25 PM
Thanks for getting back to us, I'm glad it's now working.
If you need anything in the future, please let us know.
20-06-2017 10:00 PM
Folks - having same issue:
responded to txt to remove cap on international roaming. Got Correct txt saying cap removed but cannot access internet since.
Phone is iPhone 6s
mother sim works in this phone so not the phone.
made 10+ calls to Vodafone from Manilla, Singapore and now Sydney. Have re-entered web / internet settings, turned roaming on off, rebooted phone, changed off Vodafone network and back etc but no dice.
assune it's highly likely that it's an issue on the plan somewhere as the above folks are seeing.
so far today I've been transferred, to dead lines, phoned multiple times for less than 2 seconds, been on the automatic call back system and then when called back waited 20 minutes with hold music...
i soend 200-300 a month on this phone and I have a team of 10 internationally travelling sales people using your phones. Right now I'm not rating your service here.
being stick out in Asia on the street in Manilla and not able to call an Uber is not cool when the advice from locals is only to use uber / grab for security reasons.....
i look forward to soneone sorting this out..
22-06-2017 02:05 PM
I'm sorry to hear you've been experiencing issues with your data @Traveller380.
So we can take a closer look into this, I've sent you a private message with details to contact our team directly.
We'll then be in touch to help as soon as possible.