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My iphone 6s suddenly stopped accessing internet using my data package. The phone shows full signal with 4G and I've checked and there's not a network issue.
I've phoned 191 and followed their advice - rebooted my phone, reset network settings, reinstalled the APN profile - but still doesn't work. I went into a vodafone store but all they could suggest was a new SIM card. That hasn't helped.
Weirdly it happened 30mins after I had to phone 191 to make sure I didn't lose my entertainment pack. Not sure if the call assistant has done something to my account settings by mistake but they look ok when I check the vodafone app.
Has anyone got any ideas? I'm pulling my hair out!!
Can you try your Sim Card in another phone as a process of elimination to rule out the phone or sim card that may be at fault. Try another Sim in your phone. If necessary any Vodafone Shop can replace the Sim Card via a Sim Swap.
An Apple Store can run a diagnostic on the iPhone.
Have you tried turning 4G off in the phones settings to see if that helps.
Also so check in your online myvodafone to see if any relevant account bars have been turned on.
Thanks for the update on this, you'll need to wait the 3-5 working days before anything more can be done, fingers crossed no further action will need to be taken after this though. Please come back and let us know how you get on when you have another update, I completely understand your frustration and I apologise.
I appear to be having the same problem. Agreed upgrade on Friday and account was updated, no issue on existing phone. Had my account updated on Monday due to dispute so moved from 6gb tariff to 10Gb tariff with entertainment pack. Phone had arrived so swapped SIM and no internet. Phoned 191 who changed APN details, but still nothing. Went back to old phone and still nothing.
Getting full 4G signal in areas that I know are working.
Can someone look at my price plan to see if the same thing has happened when the tariff was updated on Monday? Was already pretty annoyed about this whole upgrade process before this. How long is the cooling off period? Seriously considering going elsewhere. :-(
Thanks Carly, however I'd already spoken to the social media team and forwarded them the link to this forum post. They escalated it to the "back-end" team and the next day it suddenly started working.
Folks - having same issue:
responded to txt to remove cap on international roaming. Got Correct txt saying cap removed but cannot access internet since.
Phone is iPhone 6s
mother sim works in this phone so not the phone.
made 10+ calls to Vodafone from Manilla, Singapore and now Sydney. Have re-entered web / internet settings, turned roaming on off, rebooted phone, changed off Vodafone network and back etc but no dice.
assune it's highly likely that it's an issue on the plan somewhere as the above folks are seeing.
so far today I've been transferred, to dead lines, phoned multiple times for less than 2 seconds, been on the automatic call back system and then when called back waited 20 minutes with hold music...
i soend 200-300 a month on this phone and I have a team of 10 internationally travelling sales people using your phones. Right now I'm not rating your service here.
being stick out in Asia on the street in Manilla and not able to call an Uber is not cool when the advice from locals is only to use uber / grab for security reasons.....
i look forward to soneone sorting this out..
I am having the same issue. Phone says I have 4g, but I get no internet access. I have reset phone, network settings and APN details, but it still doesn't work. Other SIM cards work fine.
Can you help please?