My Mac isn't finding my broadband app device

[vicksm]

My Mac Book is no longer recognising my mobile broadband dongle. This is the window that I now see: http://puu.sh/p6Smt/5a8509ccb8.png. I've shut down, restarted, and everythign I can think of to try and coax it into recognising the device. I upgraded my operating system last week to El Captain, and I wonder if that is what has caused the issue. Any ideas on how I can fix it?

Many thanks

Vicky

[BandOfBrothers]

Hi

As you've updated the firmware you may now need to download updated drivers. 

[vicksm]

Thanks so much - where can I find the drivers? I can't remember where I originally downloaded them?

[AnnS]

Hi @vicksm

Please see the link below.

Using the internet on your iPad, or dongle

[BandOfBrothers]

You're welcome. 

Look at I-ve-just-got-a-new-data-dongle-How-do-I-get-started.

Also look in the Update section in your Mac. 

[vicksm]

THank you!

[BandOfBrothers]

You're welcome. 

[vicksm]

The links for the pages with the drivers aren't working, and neither are the ones that I find when I search through Google. I don't know if the site is down or if the resources have moved and the links are no longer current.

[BandOfBrothers]

Hi

Is their any updates pending in the updates section of the Mac ?

There will be drivers somewhere on the Net I'm sure of it. 

[vicksm]

No, no updates pending. I've been searching and searching online, but all the links are broken. I thought I'd sussed it when I found this, http://puu.sh/p6Xgg/a56e6c9b90.png but that's broken too.