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iOS

NUC Resolutions

Moderator

@gauthamece

 

Sorry to hear your issue's not resolved yet.

 

If you've emailed us, please let us know the reference number (#123456) from the automated reply and we'll take a look. 

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2: Seeker
@Alex, @rahim - No, my issue hasn't been resolved yet, it has been over 4 weeks and I am getting nowhere with my request to unlock the phone.. I have sent numerous emails and have spoken with customer support multiple times. I got a couple of emails from the NUC team (from Tanvi Shah and then Anand Kumar Patel). They sent me a NUC, but it was a wrong one.. the last communication I got from them was 9 days back (with the wrong NUC). I've sent a few emails after this, but no reply from them. Can you please help. Thanks.
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2: Seeker
@carly

Thanks for the message. Sorry about re-pasting my previous message. This is the reference number from my email conversations with the NUC team: #15181699

I've sent several emails after they sent me a wrong NUC, but I haven't heard anything back. I will be grateful of you could sort this out for me please. Many thanks.
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Moderator

@gauthamece

 

Sorry to hear you're still having issues getting your network unlock code (NUC). 

 

So we can look into this, I've sent you a private message. Please follow the instructions provided and a member of the team will shortly be in touch.

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1: Seeker

My wife and me bought two used iphone 5 during our stay in GB last year. We have used them with Vodafone prepaid cards. Being back to Germany our german vodafone cards are not accepted, the UK prepaid works.

Via Facebook I was send to a "Network unlock request form".

After filling out the "Network unlock request form" I got an email without any useful information. I am told to check IMEI - which is correct - and that I need to have a Vodafone (UK) SIM in the phone - which I have.

 

Please tell me what to do to use our phones with Vodafone Germany.

 

Regards,

Marco

 

 

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Moderator

@mpunkt

 

I've sent you a private message with details on how to get in touch.

 

For anyone else with the same issue, try the steps listed here and if you’re still affected, contact customer service.

 

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4: Newbie

Hi Vodafone

 

I have an iPhone which was on Vodafone for two years and has now been replaced.  I've gone through the NUC process and duly recieved the email saying "All is well".  I've connected the phone to iTunes to complete the unlock process and it comes up with an error.

 

" The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information."

 

Thinking I must have done something wrong I redid the NUC form and recieved an email telling me that the phone is already unlocked... but Apple don't agree!

 

How do I fix this please?

 

Thanks

 

Rob

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Moderator

@ansellrk - I’m sorry to hear you’ve had problems unlocking your phone.

Do you have a Vodafone UK SIM in the phone when you’re completing the unlocking process?

When you connect to iTunes, you’ll need to have a non-Vodafone SIM in the phone.

If you’ve done this using a different SIM, please contact us by following the steps in the private message I’ve sent, so we can look into this further.

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2: Seeker

We applied and was given a number to enter into the phone, didn't work, then they said they would text it, all that came was how to apply again, terrible service. Fast at taking your money, slow with help as are lots of big companies in UK, grrrrrr. 

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Moderator

@andy007 - It’s not good to hear you feel this way and that your network unlock code (NUC) hasn’t worked.

We can help further. Please send us your details by following the steps in this private message.

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2: Seeker

Hello,

Saw this forum and found out I am not only the one getting difficulty unlocking my phone and this is the common complain from many other customers. 

I am travelling within few days and will be using my phone with different Sim. I sent an online request for unlocking my phone as well as my wife's phone and we had a email back stating our request has been received and our unlock code in our our way. This was on 4th September. Both of us are still waiting for our unlock code after 13 days. We have been checking our junk email everyday, no response.

I spoke to your outsourced customer service team, they didn't really know what to do and asked me to contact NUC Resolutions. I asked them if there is any contact number I can speak to somebody like other companies have their UK customer service team which is very convenient but I was told there is no contact number I can contact on and I was given the email address for NUC resolutions. Unsurprisingly the email address I was given by them, I received delivery failure.

Both myself and my wife are stuck now and don't really know what to do as we are travelling out of the country within few days.

Can anybody please help asap?

 

Kind regards

Pinkesh 

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Moderator

@Pinkesh8055 We'd like to help you further.

Please check your private message inbox - I've sent you information on how you can contact our dedicated team.

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1: Seeker

Please help I have tried to email nucresolution@help.v------asking for assistance. I have only last week purchased an iPhone se from cash converters I told the assistant that I use Vodafone in Australia as is locked to Vodafone U.K. and he called Vodafone and they said would be no problem to use Vodafone sim in Australia but it dose not seem the case,now I'm back in Australia it seems impossible to use a U.K. Vodafone sim for the 30 day verification thing  , please pleawe help me resolve 

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Moderator

@DocHarra We can only unlock your device when we’re sure it belongs to you. The best way to confirm this is by getting a free Pay as you go SIM online and using it for 30 days – a necessary step to guard against fraudsters. You’ll then be able to complete the form to request a network unlock code (NUC).

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