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iOS

New Apple Watch 4 no mobile data

3: Seeker

I can’t believe this is still happening, got my Apple Watch 4 days ago and still no mobile data , it keeps telling me my account is not eligible, I’ve spoken to countless tech support the all say the same thing we need to activate your Apple Watch, my account has been migrated to Vodapfone one number and a secondary number is showing for my Apple Watch, you will think they would have sorted it out by now, this is reason I waited, maybe I should have waited  a bit longer or go to E, if this goes on I might jut do that after all I’m not getting what I paid for. Thanks Vodafone 

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17 REPLIES 17
7: Helper

I point you to the hundreds of posts going back to September around this issue. 

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Administrator

@Digitalgroove We'll need to access your account in order to investigate what's happened and to see how we can help out with your Apple Watch pairing. Please send your details over using the link in my private message and a member of our team will be in touch. 

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3: Seeker

Thanks for all your help Alex, it works two hours after  got involved, really appreciate you taking your time to help 

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2: Seeker

Perhaps you can help me, Alex? I’ve spoken to someone on 191 and Twitter daily since getting my Apple Watch and it still isn’t working. I’m starting to get really frustrated. Latest instructions told me to follow steps including enabling WiFi calling on my iPhone, at which point I discovered that I am not able to enable WiFi calling - “contact Vodafone UK on 191”. This was two days ago. Of course, nobody at Vodafone UK has been able to get WiFi calling enabled on my account for my iPhone. I’m surprised the original poster has had the problem resolved as I’m starting to believe that it just doesn’t work?? Close to sending back the Apple Watch and if it’s not resolved by the end of the 30 days in which I can return it then I will. 

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Moderator

I'm glad to hear it's now working for you @Digitalgroove, thanks for letting us know. 

 

@Tasha88 I'm sorry to hear you're still not able to get your watch connected. We will need to locate your account to help, I've sent you a private message with details on how to get in touch. 

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2: Seeker

@Adam wrote:

I'm glad to hear it's now working for you @Digitalgroove, thanks for letting us know. 

 

@Tasha88 I'm sorry to hear you're still not able to get your watch connected. We will need to locate your account to help, I've sent you a private message with details on how to get in touch. 


Thanks, I’ve filled in the form. I don’t know if you’ll be able to do anything different than what the social media team members at Twitter have done but it’s got to be worth a try.

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3: Seeker

@tasha8

did you read my reply, please don’t fill any form, it is working, Thanks for your help 

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2: Seeker

 


@Digitalgroove wrote:

@tasha8

did you read my reply, please don’t fill any form, it is working, Thanks for your help 


I’m glad yours is working. Mine is not; that’s why I filled in the form. Thanks.

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Highlighted
3: Seeker

Oh, sorry my mistake, hope you get it working soon, hopefully someone from here will help 

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2: Seeker

Could do with your help as well Alex as I'm about to throw in the towel and move mobile and broadband all together!

I have spoken to god knows how many Vodafone people and no one seems to have a clue as to how you set up mobile data on an Apple Watch series 4. I was promised a fix within  24 hours 48 hours ago. More worryingly, I have heard nothing at all from anyone... Extremely disappointing!

(I have provided you my watch EID and been allocated a secondary number and given the "subscription" free for 6 months).

FYI - See attached screen shot... This is all I ever get and then it jumps back to the "Set Up Mobile Data" screen.

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Moderator
Moderator

Hey @Mikey2016, it's really disappointing to hear you're having problems getting your Apple Watch connected and I know how frustrating this must be.

We'll need to access your account to help get you up and running - please contact our team via Facebook at Vodafone UK, or get in touch on Twitter using the handle @VodafoneUK.

Please also provide a link to this thread, along with your username; this will save time and we’ll be able to help you quicker.

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2: Seeker

Hi,

it looks as I’m the right place... I have Apple Watch 4 for the last 2 was and getting nowhere with technical support. Can any moderator let me know how to contact you to get this issue sorted?

 Thanks in advance

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Moderator
Moderator

@MarcinJ85 It's disappointing to hear you're having difficulty with your Apple Watch connection, I appreciate how frustrating this must be for you. A member of our team will gladly assist you to help get things sorted, please contact our team via Facebook at Vodafone UK, or get in touch on Twitter using the handle @VodafoneUK. Please remember to include the link to this thread, along with your username.

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1: Seeker

After 6 months, Vodafone are still unable to resolve the connection issue for my Apple Watch.  Very openly sick and tired of called support, being told they have made changes to the account and being ask to wait 24 hours to yet again factory reset the watch.  

Poor poor poor technical support!

 

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Moderator
Moderator

Hey @Pjlcooper, it's really disappointing to hear you're having trouble getting your Apple Watch connected and I know how frustrating this must be.

We'll need to access your account to help get you up and running - please contact our team via Facebook at Vodafone UK, or get in touch on Twitter using the handle @VodafoneUK. Please also provide a link to this thread, along with your username; this will save time and we’ll be able to help you quicker.

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1: Seeker

Hi Alex

I have the same problem please help?

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1: Seeker

Technical support are still working on my problem; 8 months and still counting!!!!!

 

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