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New iPone 13 MiniBlack Screen

2: Seeker



I received a new iphone 13 mini on Monday, tonight the screen is black and I cannot do anything.


I have tried doing a hard rest but nothing is working. Trying to speak to someone at Vodafone is impossible. The phone is ringing when phoned or someone sends a text message. Do I have to go to a Vodafone store to return this even though I bought online as I dont have transport at the moment to go to a store?

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17: Community Champion

Hi @Steph81 


Yes you can visit a Vodafone Highstreet Store.

More info in  > 

Or if you have an Apple Store local to you then a Genius Bar Rep maybe able to help and or start a chat with Apple Live Chat as they might be able to remedy the issue remotely.

Some possible help from Apple in > If your iPhone won't turn on or is frozen _ If your screen is black or has frozen. 

Also try hooking upto a computer with iTunes on it which may help.

I wish you all the best with this situation. 

Current Phone >

Samsung Z Fold³ 5G.

Previous Phone >

Samsung Note 20 Ultra 5G - SM9860.

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