Welcome to Vodafone Community
I received a new iphone 13 mini on Monday, tonight the screen is black and I cannot do anything.
I have tried doing a hard rest but nothing is working. Trying to speak to someone at Vodafone is impossible. The phone is ringing when phoned or someone sends a text message. Do I have to go to a Vodafone store to return this even though I bought online as I dont have transport at the moment to go to a store?
Yes you can visit a Vodafone Highstreet Store.
Or if you have an Apple Store local to you then a Genius Bar Rep maybe able to help and or start a chat with Apple Live Chat as they might be able to remedy the issue remotely.
Some possible help from Apple in > If your iPhone won't turn on or is frozen _ If your screen is black or has frozen.
Also try hooking upto a computer with iTunes on it which may help.
I wish you all the best with this situation.
Current Phone >
Samsung Z Fold³ 5G.
Previous Phone >
Samsung Note 20 Ultra 5G - SM9860.