main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

iOS

New iPone 13 MiniBlack Screen

Steph81
2: Seeker

Hi,

 

I received a new iphone 13 mini on Monday, tonight the screen is black and I cannot do anything.

 

I have tried doing a hard rest but nothing is working. Trying to speak to someone at Vodafone is impossible. The phone is ringing when phoned or someone sends a text message. Do I have to go to a Vodafone store to return this even though I bought online as I dont have transport at the moment to go to a store?

View more options
1 REPLY 1
BandOfBrothers
17: Community Champion

Hi @Steph81 

 

Yes you can visit a Vodafone Highstreet Store.

More info in  > https://www.vodafone.co.uk/my-vodafone-account/orders/returns#my-item-is-faulty 

Or if you have an Apple Store local to you then a Genius Bar Rep maybe able to help and or start a chat with Apple Live Chat as they might be able to remedy the issue remotely.

Some possible help from Apple in > If your iPhone won't turn on or is frozen _ If your screen is black or has frozen. 

Also try hooking upto a computer with iTunes on it which may help.

I wish you all the best with this situation. 

Current Phone >

Samsung Z Fold³ 5G.

Previous Phone >

Samsung Note 20 Ultra 5G - SM9860.

View more options