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iOS

No data abroad

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3: Seeker

Hi on holiday in Italy and getting calls/texts but no data on my iPhone 6S. Have roaming switched on and have tried obvious things like on/off, hard reboot, airplane mode on/off, but still not working. Any suggestions how I can get data to work? Thanks

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1 ACCEPTED SOLUTION

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17: Community Champion

Hi @MartinF1

 

As far as connection is concerned, if you are roaming on Vodafone Italy, there won't be any issues.

 

The first place to always look to make sure you have data roaming and mobile data turned on in your phone settings.  If you have access to WiFi, you can also log onto your online account to make sure data whilst abroad has not been restricted.

 

If there are still issues in every location, you will need to call Vodafone on +447836191191 from abroad (free from a Vodafone mobile).

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4 REPLIES
17: Community Champion

Hi,

 

Check in your my Vodafone that Data is On and no caps are active. 

Can you try manually choosing another Network ?

As a process of elimination can you try your SIM card in another phone ?

As Vodafone Uk have no access to a foreign network then I assume they can’t guarantee service. 

Please do ensure Mobile Data is toggled to On in the iPhone. 

It could also be the Network your latched to having their own issues too. 

IMG_1084.JPG

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3: Seeker

Thanks  I am on Vodaphone network so think something to do with the phone and have been here nearly 24 hours now with now sign of any data. Did connect to another network but still only calls/texts and no data - even to say poor signal. Cheers

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17: Community Champion

Hi @MartinF1

 

As far as connection is concerned, if you are roaming on Vodafone Italy, there won't be any issues.

 

The first place to always look to make sure you have data roaming and mobile data turned on in your phone settings.  If you have access to WiFi, you can also log onto your online account to make sure data whilst abroad has not been restricted.

 

If there are still issues in every location, you will need to call Vodafone on +447836191191 from abroad (free from a Vodafone mobile).

View more options
3: Seeker

Thanks so much for the phone number as called and it turned out there was a restriction on using data abroad which has now been removed and accessing data here now which is great - cheers!

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