Welcome to Vodafone Community
Vodafone customer for many years here.
On the 24/11/21 I ordered 2 x iPhone 12’s for my children’s birthdays. My sons birthday 04/12 and my daughters birthday 07/12.
It is now 09/12 and still no phones. I have spoken to two Vodafone bods on the telephone and one via live chat.
Excuses so far:-
It’s a software glitch at the warehouse.
It’s the volume of iPhone 13’s being ordered.
It’s because of Black Friday.
It’s DPD’s fault.
I get the mandatory 3-5 working days line constantly but this is what I was told when I placed the order 2 weeks ago.
Helpful?? I think not!!
Needless to say we have had 2 ruined birthdays and 2 upset children.
Don’t try and sell what you don’t have Vodafone and stop telling your customers lies.
I got absolutely no info until this morning. Still not showing dispatched on Vodafone Track My Order 🤷♂️
Fingers crossed you get a result soon 🤞