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iOS

Phone shows 3G/4G but doesn't work

2: Seeker

Hello, 

 

I have recently got a new iPhone and am on Voxi.

Occasionally when I am out, my phone shows data connection (3G/4G) but the pages don't load and I can't connect to anything online.

 

Is this a problem with Voxi or vodaphone?

 

Thanks in advance!

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4 REPLIES 4
17: Community Champion

Will your iPhone connect to internet pages if your out and about and hook up to any available Wifi @sophie246

Does this issue happen in one area or everywhere ?

Sometimes a soft reboot by turning the phone Off and On helps.

As it's intermittent this does not sound like a sim card issue although as a process of elimination can you try your sim card in another phone and try surfing the internet ?

 

Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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2: Seeker

Yes pages and apps load on wifi even when I am out, just occasionally not on my data.

 

It seems you may be right and it is a phone issue as this did not happen with my old phone using the same sim. 

Will I need to contact Apple or is there something on settings?

 

Thanks again

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17: Community Champion

If it works intermittently then the Apn settings should be right. 

Can you try your sim in another phone ?

Maybe try another sim in your iPhone. 

A sim swap can help but us pointless if the sim works in another phone. 

An apple Store Genius Bar can run a diagnostic on the iPhone. 

Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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17: Community Champion

Hi @sophie246

 

As you are a Voxi customer it might be an idea to have a word with Voxi, they may be able to give some good advise.  You can contact Voxi here: Voxi Contact Us

 

You may be looking at a network or account issue here, Voxi will help.

 

It might also be worth checking out this Vodafone link: Network Issues

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