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iOS

Problem with connect Apple Watch with mobile plan

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JGB 2: Seeker
2: Seeker

Thanks for replying.. but not very reassuring. It will be interesting if a Vodafone Executive can be bothered to provide an insight into what is going on??? And get our issues fixed! 

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4: Newbie

@JGB wrote:

Thanks for replying.. but not very reassuring. It will be interesting if a Vodafone Executive can be bothered to provide an insight into what is going on??? And get our issues fixed! 


I wish they will solve our problem this year xD happy new year!

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Highlighted
Moderator

This isn't good to see @GrandL and @JGB, I'm sorry there's been a delay activating a mobile connection for your Apple Watch. So we can look into this for both of you, please get in touch by following the instructions in the private message I've sent.

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4: Newbie

@Mark wrote:

This isn't good to see @GrandL and @JGB, I'm sorry there's been a delay activating a mobile connection for your Apple Watch. So we can look into this for both of you, please get in touch by following the instructions in the private message I've sent.

 

 


I’ve sent you a message and waiting for answer.

 

72nd day of waiting.

 

 

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JGB 2: Seeker
2: Seeker

Happy New Year! I have submitted a private message... In the meantime; another 24 hours has passed and my watch has not been activated as promised.. 

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JGB 2: Seeker
2: Seeker

I spoke yet again to the Tech team this morning and was told to wait another 24 hours and my "watch cellular connection will come to life". The operator even volunteered to provide me with an update later this afternoon. Its now 5:56PM and have heard nothing yet. I cannot believe how bad this is... I also replied to the private message from yesterday offerring support. Guess what?? I have heard nothing... Does anyone at Vodafone care??? 8 days and counting

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4: Newbie

@JGB wrote:

I spoke yet again to the Tech team this morning and was told to wait another 24 hours and my "watch cellular connection will come to life". The operator even volunteered to provide me with an update later this afternoon. Its now 5:56PM and have heard nothing yet. I cannot believe how bad this is... I also replied to the private message from yesterday offerring support. Guess what?? I have heard nothing... Does anyone at Vodafone care??? 8 days and counting


8 days? Mate you’re on the beginning of the road. I heard that story about 24 hours maybe 24 times and still waiting. Today I’ve got another message:

 

I’m sorry to hear you’re issue still persists, we’d like to take a look into what’s going on.

 

So we’re able to discuss your account on this email thread please confirm the four-digit code I’ve sent you.

 

Once received we’d be able to look over for any updates and discuss.

 

 

Do do you see that? “Look over” after 73 days they will look over. Thank goodness!

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2: Seeker

15 days and counting... same experience as everyone else here.  I don’t think I can take any more support calls with Vodafone, albeit with very ‘helpful’ and polite staff.  No one knows how to fix it (and that includes the ‘expert’ technical team) so I really just wish they would admit it.  This evening I’ve been reassured that my set up is complete and yet it still doesn’t work. At this point I think I will just cancel the mobile data plan completely. If and when Vodafone figure out how to get this service working then maybe I’ll try again.  OR maybe I’ll just switch over to EE completely. I’ve been a loyal customer since 2003 and this experience has just been the most frustrating customer service I have ever experience anywhere.  

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JGB 2: Seeker
2: Seeker

Hi, that sounds very familiar. Amazingly I was called by the Vodafone tech team today to tell me my set up is now complete! All I had to do was re-pair my watch. The person even offered to ring me back within the hour to check it’s working. Surprise surprise, it didn’t work and I didn’t receive a call back.

I called the tech team who confirmed my watch has been provisioned but doesn’t include my mobile phone number???? But it will be ok, I just have to wait another 24-48 hours....

 

You’ll be pleased to hear Vodafone even txt me a satisfaction survey after my call. Which I duly completed! 

 

 

 

 

 

 

 

 

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Moderator

I'm sorry to hear you're unable to pair your Apple Watch and your phone @janine8, please get in touch with us through the private message I've sent you and we'll take a look into this.

If you've emailed us through the link I provided @JGB, please let us know the case ref (looks like [#11234567]) from the auto response you received.

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JGB 2: Seeker
2: Seeker

Hi Mark. Thanks for your message. I did reply to your (or a colleague) a few days ago but not sure it got through?

You can see by my messages this situation has become totally unnacceptable. Your Technical team keeps making a mess provisioning my watch. Am sure you can look at the backgound. From my call yesterday, my call number is 1-CHSW4IJK. Am the last operator was callled Maha. I was told all notes are up to date. You mentioned my case number might be: 11234567

 

 

The team seem to be making a complete hash of relating my phone number to my watch's EID number. For clarity here are the numbers:

Vodafone Account Number: [Removed]

Mobile Phone Number: [Removed]

iWatch EID: [Removed]

 

You now have all the numbers required to get my watch to work. Although I am not very hopeful as it seems Vodafone really does seem to have a massive problem with Apple Watch provisioning.

Hope you can help????

 

[MOD EDIT: This post has been edited to remove personal information please see Community Guidelines]

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4: Newbie

Never ending story day: 76

 

Yesterday i've got a message from Directors office about that they couldn't contact with me (but I even sleep with phone) and by the instruction I had to turn plane mode in iPhone, turn off wifi on Watch and check what will happen. Next step was call to them. When I called we made instruction once again (they call to my other number) and I got an information - we'll be in touch. Specialists don't work during weekends (OF COURSE), but I realy don't know what they are doing during the week because I'm still waiting.

 

There is no point to call there during the weekend so see you Monday guys! xD

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JGB 2: Seeker
2: Seeker
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Moderator

For you own safety @JGB, we advise against posting your personal information on public forums such as this. I've removed this for you. As advised previously, we need access to your account to help you further. So we can take your details safely, please contact us through the link in the private message I sent.

I'm sorry you're still experiencing a delay activating your Apple watch @GrandL. If you've contacted us through the link in my private message, please let us know the case ref (looks like [#11234567]) from the auto response you received and we'll chase this for you.

 

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4: Newbie

@Mark wrote:

For you own safety @JGB, we advise against posting your personal information on public forums such as this. I've removed this for you. As advised previously, we need access to your account to help you further. So we can take your details safely, please contact us through the link in the private message I sent.

I'm sorry you're still experiencing a delay activating your Apple watch @GrandL. If you've contacted us through the link in my private message, please let us know the case ref (looks like [#11234567]) from the auto response you received and we'll chase this for you.

 

 

 

 


Last one: 

EFT195 [#20190157]

 

previous one:

EFT195 [#19933974]

 

The answer is: “we are still working”.

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Moderator
Moderator

Thanks for providing us with those details @GrandL, I can see that we replied to you a few days ago. If you'd like us to continue looking into this for you, get back to our last email and we'll be happy to investigate further. 

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4: Newbie

@TJ wrote:

Thanks for providing us with those details @GrandL, I can see that we replied to you a few days ago. If you'd like us to continue looking into this for you, get back to our last email and we'll be happy to investigate further. 

 

 


Few minutes ago Was talking with directors office because they’ve sent me an email with instructions what to do (like always - “Swipe up from the watch face to open Control Centre. Tap, then turn Cellular on”. By the way I would like to work there just to send messages like this one to people which are waiting for solve their problem XD ).

 

I told them the easiest way to do this: find a person among all those people in tech support who has ever solved this problem and successfully connected Apple Watch with Data Plan. 

 

I hope ole they will listen me and one day we will close that subject.

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JGB 2: Seeker
2: Seeker

Thanks, I have already tried your solution. My problem stems from issues Vodafone are having updating my phone contract to include a watch plan..when you ‘swipe-up’ on the watch face to turn cellular on, it keeps telling me I have no data plan yet. I get the same when configuring via the phone app. The problem is completely at Vodafone’s end and their inadequate provisioning system

 

I finally escalated to someone ‘senior’ in tech support who called me last night. My problem stems from them screwing up my phone contract by trying to pair my watch with my wife’s number (which is on the same contract) I was told it has taken them over a week to fix this and “still needs another 24 hours” to process... I have been promised an update call tonight... likewise, I feel I have become quite an expert. Am still not hopeful of a fix any time soon...

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4: Newbie

Hello everyone! 

 

It’s 82nd day of my never ending story!

 

Today I’ve got great news! My contract which I have for last year has been refreshed! Now my two years contract became three years contract!  

 

But!

 

In first month on my “previous” contract I had 44.80£ per month. Now it’s 59 + 1 for security.

 

So!

 

Now I can use option “Love is or leave us” (“if you are not completely satisfied, you can cancel within first 30 days”.

 

You all know what that means Vodafone gave me a weapon! Now I can leave them and go for example to EE to connect my Watch in 5 minutes AND I can take the cheapest contract without any consequences!

 

Now I wonder what will they say when I call with that great news to directors office wish me luck! 

 

 


@TJ 

 


 

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2: Seeker

Good luck!

 

I escalated via tech support another two times this week.  For me it’s day 23. I gave them one last chance to get it sorted and unfortunately it’s still not working.  So I’m definitely going to cancel, they need cancel the Apple Watch mobile data plan but also put my main plan back to original cost too.  It’s very disappointing. I don’t have the option of switching to EE as we live in an area where only Vodafone signal is strong enough, otherwise I would definitely have switched by now.

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