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Hi there I have a 2013 Ford Focus and an iPhone X the problem is when my phone is linked to sync (the cars Bluetooth hands free connection) when I get a phone call the name doesn’t show up on the sync screen just the number so I didn’t know who’s calling even though the phonebook is downloaded to the Bluetooth device
It might be worth just checking in with your car dealership and or a specific forum that other owners of your car model could help with compatibility.
Apologies I don't have the actual answer.
Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.
Samsung Gear s3 Frontier Watch.