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Series 4 Apple Watch Cellular doesn’t work

Nsjmurray
4: Newbie

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

 

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

 

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

 

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

 

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

 

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

 

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

 

wondering if anyone else had this happen to them.

1 ACCEPTED SOLUTION

Nsjmurray
4: Newbie

Hi everyone,

 

OP here, I can’t believe this issue is still effecting some people, I get emails almost daily about updates for this, it’s crazy to think it still hasn’t been sorted for everyone.

 

i can now finally say all of my issues are resolved and everything is working fine, you have to be persistent and contact the directors team, standard help from the tech team does not work.

 

Contact Nick Jeffries team and hopefully you will get I resolved like I did.

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1,336 REPLIES 1,336

I ran into the same issue, but actually managed to get the mobile data option working on my Apple Watch S3 last week, with an email confirming the change in the contract. I then migrated to the Apple Watch 4 when it arrived and went to add mobile data (which remember I already have a contract for) and got 'You have not passed the credit check', despite them not actually doing a credit check, the fact I've never missing a payment and have had seven lines on this same account with an annual spend of between £3000 and £7000 over more than seven years.

 

Vodafone now say it's going to take them another week to 'fix' this issue. I guess we shouldn't be surprised as Vodafone and technology don't tend to get on well, but I'm frustrated that I may have to cancel my new contract as I'm not going to wait until the fourteen days is up and then they say it's still not fixed. In my experience, it can take Vodafone six months or more to fix simple billing issues, years to fix website issues, and god knows how long to fix issues on technology they haven't been able to implement properly yet.

 

EE beckons...

 

Rant over!

 @Alex [#19588915]

Alex
Moderator (Retired)
Moderator (Retired)

@SteLFC Fab, did you get a reference number in an automated response via email? 

@Nsjmurray That's our advised reply time, but it's usually much quicker. I've flagged your reference number so you should hear back today 👍

@jeffacus I've also sent you over a private message with our contact details. We're only offering the Sports Band with Apple Watches bought through us. If you did want a different one, you'd need to get it from Apple directly. 

@SimonTurp Nice one, thank you 😊

Hi Alex. Thank you. I appreciate the qquick response. Where do I stand if the advisor said I’d be getting the storm grey sports loop?

 

will respond to the PM now

 

cheers

 

jeff

@Alex No I didn't receive any email. Should I do it again?

I sent a pm didn’t get a reference number ?

Stuck on "data plan vodafoneuk Waiting circle" (within the Watch app). 

 

I signed up to a watch data plan on the phone 5pm last night (bought watch direct from Apple). Still not working with above situation which seemed to be a step forwards vs my account not being eligible which was the issue last night and first thing in the morning before I spoke to someone. 

 

What should I do now?

Spoke to someone on the phone who went away for hours and said there was an order on the system and it would take up to two days to activate? Is this correct?

Every time you ring it’s a different story they don’t have a clue and sold us all duds.

That's definitely how it feels. I've done nothing but contact them over and over and still got no help. They refer me to the technical department who also can't help. It's constantly telling me my plan is not compatible with Vodafone One Number. If this is the case, and there's no fix then I'm sending it back. It's an absolute joke.